At a Glance
- Tasks: Be the go-to person for residents during a windows and doors upgrade project.
- Company: Join a leading contractor in the social housing sector.
- Benefits: Earn up to £19 per hour with a 12-week contract.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by ensuring resident satisfaction and smooth project delivery.
- Qualifications: Experience in customer-facing roles, especially in social housing or construction.
Rate: Up to £19 per hour
Contract: 12-Week Contract
Location: Kent
Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout Kent.
We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme.
Key Responsibilities- Act as the primary point of contact for residents throughout the windows and doors replacement programme.
- Keep residents informed of project timelines, appointments, and progress updates.
- Arrange property access and coordinate appointments with residents.
- Conduct resident visits, consultations, and pre-start meetings where required.
- Work closely with site teams and project managers to ensure works are delivered efficiently.
- Handle resident enquiries, concerns, and complaints in a professional and timely manner.
- Maintain accurate records of resident interactions and project updates.
- Deliver excellent customer service and ensure a positive resident experience throughout the works.
- Support the smooth completion of the programme while minimising disruption to residents.
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction.
- Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage a busy workload.
- Competent with Microsoft Office and internal management systems.
- Full UK driving licence preferred.
- Customer-focused, proactive, and professional approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion.
Resident Liaison Officer in Sittingbourne employer: Fortus Recruitment Group
Fortus Recruitment Group is an excellent employer, offering a supportive work culture that prioritises effective communication and resident satisfaction. With a focus on employee growth, we provide opportunities for professional development within the social housing sector, all while working in the vibrant community of Kent. Join us to make a meaningful impact in residents' lives through our planned windows and doors replacement programme.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Sittingbourne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fortus Recruitment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fortus Recruitment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Liaison Officer in Sittingbourne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fortus Recruitment Group.
How to prepare for a job interview at Fortus Recruitment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fortus Recruitment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fortus Recruitment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
