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- Tasks: Be the go-to person for tenant updates and complaints in a dynamic maintenance team.
- Company: Join a reputable contractor based in Kingston, specializing in planned maintenance projects.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by ensuring tenant satisfaction and improving living conditions.
- Qualifications: Experience as a Resident Liaison Officer with strong communication and IT skills required.
- Other info: Contact Chloe Clark for more details or apply directly to seize this opportunity!
The predicted salary is between 36000 - 60000 £ per year.
Our client, a contractor based in Kingston, they are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team.
Our client are based in Kingston and they are carrying out internal and external planned maintenance. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades.
Within this role, day to day duties will include but not be limited too:
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- To be the point of contact when the client or tenant requires job updates.
Own all complaints and ensure that these are dealt with in a prompt and effective manner
For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
Support the help-desk with emails that come in from sub-contractors and client on a daily basis
Visit tenants when required.
Carry out condition and customer satisfaction surveys
Arranging and booking appointments/visits to properties
My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.
Please apply directly for this role or contact Chloe Clark for more information.
Resident Liaison officer employer: Fortus Recruitment Group
Contact Detail:
Fortus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer
✨Tip Number 1
Familiarize yourself with the specific maintenance projects that the contractor is currently undertaking in Kingston. Understanding the details of kitchen and bathroom replacements, roof renewals, and window upgrades will help you speak confidently about the role during any discussions.
✨Tip Number 2
Highlight your experience in handling tenant communications and complaints effectively. Be prepared to share examples of how you've successfully managed similar situations in the past, as this will demonstrate your capability to excel in the Resident Liaison Officer role.
✨Tip Number 3
Showcase your strong communication skills by practicing how you would explain complex maintenance issues to tenants. Being able to convey information clearly and empathetically will be crucial in this position.
✨Tip Number 4
Network with professionals in the construction and maintenance industry, especially those who have worked as Resident Liaison Officers. They can provide valuable insights and may even refer you to opportunities within their networks.
We think you need these skills to ace Resident Liaison officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Resident Liaison Officer. Highlight your experience in managing tenant communications and resolving complaints effectively.
Tailor Your CV: Customize your CV to emphasize relevant experience, particularly in planned maintenance projects. Include specific examples of how you've successfully managed tenant relationships and communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong communication skills and ability to work both independently and as part of a team. Mention your familiarity with IT tools that aid in managing tenant interactions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Fortus Recruitment Group
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication skills are crucial. Be prepared to demonstrate your ability to communicate effectively both over the phone and face-to-face. Share examples from your past experiences where you successfully handled tenant inquiries or complaints.
✨Highlight Your Problem-Solving Abilities
This role involves dealing with complaints and issues that may arise during maintenance work. Prepare to discuss specific situations where you resolved conflicts or addressed tenant concerns promptly and effectively. This will show your potential employer that you can handle challenges with ease.
✨Familiarize Yourself with Planned Maintenance
Understanding the specifics of planned maintenance, such as kitchen and bathroom replacements or roof renewals, will give you an edge. Research these processes and be ready to discuss how your experience aligns with the tasks outlined in the job description.
✨Demonstrate Teamwork and Independence
The ability to work well within a team and independently is essential for this position. Prepare to share examples of how you've collaborated with others in previous roles, as well as instances where you took initiative and worked autonomously to achieve results.
