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- Tasks: Lead a team to ensure smooth communication between residents and contractors.
- Company: Join a national construction contractor focused on social housing projects.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience as a Senior Resident Liaison Officer or Manager is essential.
- Other info: Flexible working options available; apply now to be part of a dynamic team!
The predicted salary is between 36000 - 60000 £ per year.
Resident Liaison Manager Planned Maintenance, Decarbonisation and FRA Contract – Social Housing £45,000 – £50,000 Plus Package Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework. Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and competent Liaison team Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes. Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Resident Liaison Manager employer: Fortus Recruitment Group
Contact Detail:
Fortus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Manager
✨Tip Number 1
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with current Resident Liaison Managers or those in similar roles. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in decarbonisation and fire safety within social housing. Being knowledgeable about these topics will not only enhance your understanding of the role but also demonstrate your commitment to the field during interviews.
✨Tip Number 3
Prepare to discuss your experience managing teams effectively. Think of specific examples where you've successfully led a team, resolved conflicts, or improved processes. This will showcase your leadership skills, which are crucial for the Resident Liaison Manager position.
✨Tip Number 4
Research the company and its projects thoroughly. Understanding their values, recent projects, and challenges they face will allow you to tailor your conversations and show how you can contribute to their goals as a Resident Liaison Manager.
We think you need these skills to ace Resident Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Senior Resident Liaison Officer or Resident Liaison Manager. Focus on your communication skills, team management experience, and any specific projects related to planned maintenance or decarbonisation.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as managing a team of RLOs and handling resident complaints effectively.
Showcase Relevant Skills: Emphasise your strong communication skills, both written and verbal, as well as your IT proficiency. Provide examples of how you've successfully managed resident relations and resolved issues in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortus Recruitment Group
✨Showcase Your Leadership Skills
As a Resident Liaison Manager, you'll be leading a team of RLOs. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to build and motivate a team.
✨Demonstrate Strong Communication Abilities
This role requires excellent communication skills, both over the phone and face-to-face. During the interview, practice clear and concise communication. Be ready to share examples of how you've effectively communicated with clients and tenants, especially in resolving complaints or issues.
✨Familiarise Yourself with Relevant Processes
Understanding the processes involved in planned maintenance, fire safety, and decarbonisation projects is crucial. Research these areas and be prepared to discuss how you would implement and improve these processes within the resident liaison function.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle tenant complaints or manage unexpected issues during a project. Think about how you would keep tenants informed and satisfied throughout the process.
