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- Tasks: Lead a team of resident liaison officers and manage communication with tenants.
- Company: Join a dynamic contractor based in Lewisham, specialising in cladding remediation and decarbonisation projects.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact on community living while developing your leadership skills in a collaborative culture.
- Qualifications: Experience as a Senior Resident Liaison Officer or Manager, with strong communication and IT skills.
- Other info: This role involves working across London and the M25, offering diverse project experiences.
The predicted salary is between 32000 - 46000 £ per year.
Resident Liaison Manager Cladding Remediation – Projects within London & Home Counties £40,000 – £55,000 Plus Package Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects. Within this role, day to day duties will include but not be limited too: Writing and Building Processes for a robust and compotent Liaison team Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes Work hand in hand with director to build resident liaison function Manage RLOS and build Resident Liaison Team To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. If this role is of interest please apply or contact Danny Mangan for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Resident Liaison Manager employer: Fortus Recruitment Group
Contact Detail:
Fortus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Manager
✨Tip Number 1
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who may have insights into the role of a Resident Liaison Manager.
✨Tip Number 2
Familiarise yourself with cladding remediation and decarbonisation projects. Understanding the technical aspects and current regulations will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 3
Prepare to discuss your experience managing teams and handling resident complaints effectively. Be ready to provide examples of how you've successfully resolved issues in previous roles.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their work can make a positive impression during the interview process.
We think you need these skills to ace Resident Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Senior Resident Liaison Officer or similar roles. Emphasise your communication skills, team management experience, and any specific projects related to cladding remediation or decarbonisation.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Resident Liaison Manager position. Mention your understanding of the role's responsibilities and how your background aligns with the company's needs, particularly in managing resident liaison teams.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with clients and tenants in previous roles. Highlight any experience you have in resolving complaints and keeping stakeholders informed during projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Fortus Recruitment Group
✨Showcase Your Communication Skills
As a Resident Liaison Manager, strong communication is key. Be prepared to demonstrate your ability to communicate effectively both over the phone and face-to-face. Consider sharing examples from your past experiences where you successfully managed resident concerns or complaints.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description, such as managing a team of resident liaison officers and ensuring effective communication with clients and tenants. This will help you articulate how your experience aligns with their needs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios where you had to resolve issues quickly and effectively, and be ready to discuss the outcomes and what you learned from those experiences.
✨Demonstrate Team Leadership Experience
Since the role involves managing a team, be prepared to discuss your leadership style and how you motivate and support your team members. Share specific examples of how you've built a cohesive team in previous roles, especially in challenging situations.
