At a Glance
- Tasks: Lead resident engagement and manage relationships on refurbishment projects.
- Company: Join a leading recruitment agency in the repairs & maintenance industry.
- Benefits: Competitive salary, career progression, ongoing training, and employee wellbeing support.
- Other info: Friendly, collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in resident liaison, strong communication, and relationship-building skills.
The predicted salary is between 36000 - 36000 £ per year.
Salary: Up to £36k + package
Location: Midlands
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to join their planned maintenance team across the Midlands region. This role focuses on refurbishment and planned works projects within occupied residential properties.
As the senior point of contact for residents, you will play a key role in managing stakeholder relationships, resolving escalated issues, and ensuring a first-class customer journey throughout the lifecycle of the project.
Key Responsibilities
- Lead resident engagement activities across multiple planned maintenance and refurbishment projects.
- Act as the primary point of contact for residents, clients, and key stakeholders throughout the programme of works.
- Coordinate appointments, property visits, and access arrangements to support project delivery.
- Conduct resident consultations, home visits, and customer satisfaction surveys.
- Manage and resolve complex resident complaints and escalations, ensuring positive outcomes.
- Work closely with Contracts Managers, Site Managers, and operational teams to ensure projects are delivered on time and to a high standard.
- Monitor resident satisfaction and identify areas for service improvement.
- Maintain accurate records, project trackers, and client reporting requirements.
- Support and mentor junior Resident Liaison Officers where required.
- Ensure all resident liaison activities are delivered in line with client expectations and contractual KPIs.
What We're Looking For
- Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction.
- Experience handling escalated complaints and managing stakeholder expectations.
- Strong relationship-building and customer service skills.
- Excellent verbal and written communication abilities.
- Confident working with clients, residents, and operational teams at all levels.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Proficient in Microsoft Office and project management systems.
- Full UK driving licence and access to a vehicle.
- Flexible approach to travel across the Midlands region.
Why Join Us?
- Competitive salary and benefits package.
- Career progression opportunities.
- Employee referral scheme.
- Ongoing training and professional development.
- Employee wellbeing support.
- Friendly and collaborative working environment.
If you are interested in this position, please apply or if you would like to have a confidential chat, please call our office and speak to Taylor Johnston.
Senior Resident Liaison Officer in Nottingham employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a competitive salary and comprehensive benefits package for the Senior Resident Liaison Officer role in the Midlands. With a strong focus on employee wellbeing, ongoing training, and career progression opportunities, we foster a friendly and collaborative work environment that empowers our team to excel in managing stakeholder relationships and delivering outstanding service in the repairs and maintenance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Senior Resident Liaison Officer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its projects. Familiarise yourself with their approach to resident engagement and customer satisfaction. This will help you showcase how your experience aligns perfectly with their needs.
✨Tip Number 3
Practice your communication skills! As a Senior Resident Liaison Officer, you'll need to handle complaints and build relationships. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Resident Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Resident Liaison Officer role. Highlight your experience in managing stakeholder relationships and handling escalated complaints, as these are key aspects of the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects you've worked on that relate to planned maintenance and how you’ve ensured a first-class customer journey.
Showcase Your Communication Skills:Since excellent verbal and written communication abilities are crucial for this role, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Resident Liaison Officer. Familiarise yourself with the key tasks like managing stakeholder relationships and resolving complaints. This will help you demonstrate your knowledge and show that you're the right fit for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled resident complaints or engaged with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your capabilities and how you can contribute to their team.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents, showing your proactive approach.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple projects, be ready to discuss how you prioritise tasks and keep everything on track. Bring up any tools or systems you use to stay organised, and if possible, share examples of how your organisational skills have led to successful project outcomes in the past.
