At a Glance
- Tasks: Lead resident engagement and manage stakeholder relationships for maintenance projects.
- Company: Join a leading recruitment agency in the repairs and maintenance sector.
- Benefits: Enjoy a competitive salary, career progression, and ongoing training.
- Other info: Friendly, collaborative environment with support for employee wellbeing.
- Why this job: Make a real difference in residents' lives while advancing your career.
- Qualifications: Experience in resident liaison, strong communication, and problem-solving skills required.
The predicted salary is between 36000 - 36000 £ per year.
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area. This is an excellent opportunity for an established Resident Liaison Officer looking to take the next step in their career, playing a key role in resident engagement, stakeholder management, and project delivery within occupied properties.
Key Responsibilities
- Lead Resident Engagement: Act as the senior point of contact for residents, ensuring clear communication and a positive customer experience throughout the programme of works.
- Stakeholder Management: Build and maintain strong relationships with residents, client representatives, housing teams, site management, and subcontractors.
- Access & Programme Coordination: Oversee access arrangements, resident appointments, and property visits to ensure projects remain on schedule.
- Complaint Resolution: Manage complex resident queries, complaints, and escalations, identifying solutions and ensuring issues are resolved effectively.
- Project Support: Work closely with Contracts Managers, Site Managers, and operational teams to support successful project delivery and customer satisfaction targets.
- Resident Consultation: Conduct resident meetings, home visits, surveys, and consultation events where required.
- Reporting & Compliance: Maintain accurate records, monitor KPIs, produce reports, and ensure resident liaison activities meet client and contractual requirements.
- Mentoring & Support: Provide guidance and support to junior Resident Liaison Officers where required, promoting best practice across projects.
Key Skills & Experience
- Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction.
- Experience managing challenging situations and resolving resident complaints.
- Strong stakeholder management and relationship-building skills.
- Excellent verbal and written communication skills.
- Confident managing resident meetings and consultation events.
- Strong IT skills, including Microsoft Office and project management systems.
- Ability to work independently, prioritise workloads, and manage multiple projects.
- Full UK driving licence and access to your own vehicle.
Why Join Us?
- Competitive salary and benefits package.
- Career progression opportunities within a growing business.
- Employee referral scheme.
- Ongoing training and professional development.
- Employee wellbeing support.
- Friendly and collaborative working environment.
If you are interested in this position, please apply or, for a confidential discussion, contact our office and ask for Taylor Johnston.
Senior Resident Liaison Officer in London employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a competitive salary and benefits package alongside ample opportunities for career progression within the growing repairs and maintenance sector. Our friendly and collaborative work culture fosters employee wellbeing and ongoing professional development, making it an ideal environment for those looking to make a meaningful impact in the Kingston area.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the repairs and maintenance sector, especially those who might know about opportunities for a Senior Resident Liaison Officer. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident engagement and stakeholder management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, bring along examples of how you've successfully managed resident complaints or led consultations. Real-life stories make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to take their career to the next level.
We think you need these skills to ace Senior Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Resident Liaison Officer role. Highlight your experience in resident engagement and stakeholder management, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed resident complaints or led successful projects in the past. We love a good story!
Show Off Your Communication Skills:Since excellent verbal and written communication skills are crucial for this position, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and it helps us keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Resident Liaison Officer. Familiarise yourself with key aspects like resident engagement and stakeholder management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident complaints or built strong relationships with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your capabilities.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, excellent communication is crucial. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would handle a challenging resident situation to showcase your skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, ongoing projects, or how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
