At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects and ensure smooth communication.
- Company: Join a leading recruitment agency in the repairs & maintenance industry.
- Benefits: Enjoy competitive salary, holiday allowance, and employee wellbeing support.
- Other info: Friendly team environment with training and development opportunities.
- Why this job: Make a real difference by helping residents and ensuring projects run smoothly.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 32000 - 32000 £ per year.
Salary: Up to £32k + package
Location: Guildford, Slough, Woking, South London
Job Type: Permanent
Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the South London/Surrey area, covering a few areas. This role focuses on refurbishment projects and involves working in occupied properties and offices. As the key point of contact between residents and site teams, you will ensure residents are kept informed, access arrangements are in place, and any concerns are resolved promptly to help projects run smoothly.
Key Responsibilities
- Act as the main point of contact for residents during works.
- Arrange appointments, property visits, and access requirements.
- Carry out resident visits and surveys where required.
- Keep residents updated on project progress and planned works.
- Work closely with site teams to ensure excellent customer service.
- Resolve queries and complaints professionally and efficiently.
- Maintain accurate records and update project trackers.
What We're Looking For
- Full UK driving licence and access to a vehicle.
- Excellent communication and customer service skills.
- Strong organisational and problem-solving abilities.
- Comfortable using Microsoft Office and IT systems.
- Ability to manage multiple priorities and work independently.
- Experience in housing, construction, repairs, or customer-facing roles is desirable.
Why Join Us?
- Competitive holiday allowance.
- Employee referral scheme.
- Training and development opportunities.
- Employee wellbeing support.
- Friendly and supportive team environment.
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Resident Liaison Officer in Knaphill employer: Fortus Recruitment Group
Fortus Recruitment Group is an excellent employer, offering a supportive and friendly team environment that prioritises employee wellbeing and development. With competitive benefits, including a generous holiday allowance and training opportunities, this role as a Resident Liaison Officer in the vibrant South London/Surrey area provides a meaningful chance to make a difference in residents' lives while working on impactful refurbishment projects.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Knaphill
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance industry. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by researching the company and their projects. We want you to show them you’re genuinely interested in their work and how you can contribute to keeping residents informed and happy during refurbishments.
✨Tip Number 3
Practice your communication skills! As an RLO, you’ll be the main point of contact for residents, so we suggest role-playing common scenarios with a friend. This will help you feel more confident when addressing concerns and queries.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that job in South London or Surrey!
We think you need these skills to ace Resident Liaison Officer in Knaphill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your communication skills and any relevant experience in housing or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed resident relations or resolved issues in the past.
Show Off Your Organisational Skills:As an RLO, you'll need to juggle multiple tasks. In your application, mention any tools or methods you use to stay organised. We love seeing candidates who can manage their time effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident communications and resolving complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with residents or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully tackled challenges in customer service or project management. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your organisational skills and ability to manage multiple priorities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
