At a Glance
- Tasks: Lead a dynamic repairs team and ensure top-notch service delivery.
- Company: Join a leading contractor in the heart of Brentwood.
- Benefits: Competitive salary up to £40k and opportunities for career growth.
- Other info: Be part of an equal opportunities employer with a focus on excellence.
- Why this job: Make a real difference in a fast-paced environment while managing a motivated team.
- Qualifications: Experience in administration and team management, especially in repairs or maintenance.
The predicted salary is between 38000 - 40000 £ per year.
Location: Brentwood
Salary: Up to £40k
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.
Key Responsibilities
- Managing day-to-day workflow within the responsive repairs team
- Leading, supporting, and motivating a team of up to 15 staff members
- Monitoring and tracking KPIs to ensure service delivery targets are achieved
- Delivering a high standard of customer service and resolving escalated queries
- Managing repairs administration processes from job allocation through to completion
- Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
- Ensuring works are scheduled efficiently and completed within agreed timescales
- Producing reports and analysing performance data to identify improvements
- Maintaining accurate records and updating internal systems
- Supporting senior management with operational and performance reporting
- Ensuring compliance with company procedures and service level agreements
Skills & Experience
- Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
- Experience working within responsive repairs, social housing, or maintenance environments
- Proven experience managing or supervising teams
- Strong understanding of KPI management and service performance monitoring
- Excellent customer service and communication skills
- Ability to work effectively within a fast-paced environment
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and internal scheduling systems
- Ability to prioritise workload and manage multiple tasks effectively
Fortus Recruitment Group is an equal opportunities employer.
Senior Repairs Administrator in Hutton employer: Fortus Recruitment Group
Fortus Recruitment is an exceptional employer, offering a dynamic work environment in Brentwood where you can thrive as a Senior Repairs Administrator. With a strong focus on employee development and a commitment to delivering outstanding customer service, we foster a collaborative culture that empowers our team members to excel. Enjoy competitive salaries, comprehensive benefits, and the opportunity to lead a dedicated team while making a meaningful impact in the repairs and maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Administrator in Hutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in repairs or maintenance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of reports or performance data you've worked on in previous roles. This will demonstrate your analytical abilities and understanding of KPIs, which are crucial for the Senior Repairs Administrator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Repairs Administrator in Hutton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Administrator role. Highlight your experience in managing workflows and leading teams, as well as any relevant KPIs you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since delivering excellent customer service is key for this role, don’t forget to include examples of how you've resolved escalated queries or improved service delivery in your previous jobs. We love seeing real-life examples that showcase your abilities!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and the specific challenges that come with it. Familiarise yourself with key performance indicators (KPIs) relevant to the role, as well as any recent trends in the industry. This will show that you're not just interested in the job, but that you understand the environment you'll be working in.
✨Showcase Your Leadership Skills
Since this role involves managing a team of up to 15 administrators, be prepared to discuss your leadership style and past experiences. Think of examples where you've motivated a team or resolved conflicts. Highlighting your ability to lead effectively will set you apart from other candidates.
✨Customer Service is Key
As a Senior Repairs Administrator, delivering excellent customer service is crucial. Be ready to share specific instances where you've gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to high standards and your problem-solving skills.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
