At a Glance
- Tasks: Supervise maintenance teams and ensure high-quality service delivery in a dynamic environment.
- Company: Join a leading property maintenance company focused on excellence and teamwork.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity for career growth and to work in a fast-paced, evolving environment.
- Why this job: Make a real impact by leading teams and enhancing client satisfaction.
- Qualifications: 3+ years in property maintenance with strong technical and leadership skills.
We are looking for a motivated, professional, and experienced Supervisor to join our team within a Hard FM and Property Maintenance environment. The successful candidate will have strong technical knowledge, a recognised qualification in their trade, and a proactive, customer-focused approach. This role requires excellent communication skills, leadership ability, and a commitment to delivering high-quality maintenance services. Applicants must maintain a professional appearance and attitude at all times and be courteous when dealing with clients, colleagues, tenants, and contractors. Please note that all successful applicants will be required to pass an Enhanced DBS check.
Key Responsibilities
- Maintain regular communication with the Call Centre and Client, providing updates on work progress and overall delivery.
- Build and maintain positive working relationships with clients and building users, ensuring they are informed of schedules, progress, and next steps.
- Liaise closely with the office team and Resource Controller to ensure all works programmes are effectively managed and updated.
- Supervise, support, and develop operatives, ensuring they have the necessary technical skills, training, and organisational support to perform effectively.
- Assist the Contract Manager with the scoping, pricing, planning, and delivery of works when required.
- Monitor works on site to ensure tasks are completed safely, efficiently, professionally, and within agreed timescales.
- Carry out quality inspections on completed works, documenting findings and reporting any issues for prompt resolution.
- Provide technical support to the Resource Controller and wider operational team.
- Promote and enforce Health & Safety standards at all times, including delivering toolbox talks, site assessments, and team training sessions.
- Conduct scaffold inspections where required and maintain accurate scaffold register records.
- Carry out day-to-day supervisory duties including site inspections, safety observations, quality checks, and supporting operatives and subcontractors.
- Resolve complex maintenance issues professionally while seeking guidance from senior management when necessary.
- Participate in the out-of-hours emergency call-out rota, acting as both an operative and escalation point where needed.
- Support the induction and ongoing development of new employees, ensuring they fully understand company standards, client expectations, and operational procedures.
Skills & Competencies
- Minimum of 3 years’ experience within a Property Maintenance or Hard FM environment carrying out reactive maintenance and planned preventative maintenance (PPM).
- Strong technical background and supervisory experience within Hard FM services.
- Ability to recruit, induct, mentor, and develop staff effectively.
- Capable of acting as the technical lead for maintenance-related works and providing practical solutions.
- Strong leadership and coaching skills with the ability to drive high standards and quality performance.
- Comfortable working in a fast-paced and evolving environment.
- Excellent communication and interpersonal skills with the ability to engage professionally at all levels.
- Well organised with strong time management and scheduling skills.
- Practical understanding and application of Health & Safety procedures and regulations.
- Competent in Microsoft Office, particularly Excel, and able to use internal systems effectively.
- Ability to record and analyse information, identify recurring issues, and implement improvements.
- Team-oriented mindset with a willingness to share knowledge and support colleagues.
Qualifications
- SSSTS Health & Safety qualification (Desirable)
- PASMA and Scaffold Inspection certification (or willingness to undertake training)
- CSCS Card or equivalent accreditation (Desirable)
- Full UK Driving Licence
Experience & Knowledge
- Strong technical knowledge of Hard FM services (Essential)
- Experience completing statutory PPM tasks (Desirable)
- Working knowledge of SFG20 standards (Desirable)
- Understanding of building maintenance methods, procedures, legislation, and industry regulations
- Previous experience working within a Property Maintenance environment (Essential)
- Good IT literacy and experience using maintenance management systems
- Ability to manage and communicate planned schedules of work effectively
- Confident communicator capable of working with clients, colleagues, tenants, and subcontractors at all levels
Hard FM Supervisor in Horsham employer: Fortus Recruitment Group
Join a dynamic team as a Hard FM Supervisor, where your expertise will be valued in a supportive and collaborative work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring you can advance your career while maintaining high standards of service. Located in a vibrant area, our company fosters a culture of professionalism and respect, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hard FM Supervisor in Horsham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Hard FM and Property Maintenance industry. Attend events, join online forums, or even hit up LinkedIn to find folks who can give you the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical knowledge and supervisory experience. Share specific examples of how you've tackled maintenance issues or led a team to success.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the application window to open. Reach out directly to the company through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your communication skills. Practice explaining complex maintenance concepts in simple terms, as you'll need to engage with clients and colleagues at all levels. Confidence is key!
We think you need these skills to ace Hard FM Supervisor in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hard FM Supervisor role. Highlight your technical knowledge, supervisory experience, and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-focused approach and leadership abilities. Let us know why you're passionate about property maintenance and how you can contribute to our team.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure to demonstrate your ability to engage professionally at all levels in your application. Whether it's through your CV or cover letter, let us see your interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to Hard FM services. Be ready to discuss specific maintenance tasks you've handled, and how you approached them. This will show that you’re not just a supervisor but someone who understands the nitty-gritty of the job.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you mentored staff or resolved conflicts. Highlighting your leadership ability will demonstrate that you can manage and develop operatives effectively.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to explain how you would keep clients and team members updated on work progress. Good communication skills can set you apart from other candidates.
✨Be Health & Safety Savvy
Familiarise yourself with Health & Safety regulations relevant to the role. Be ready to discuss how you’ve promoted safety standards in previous positions. Showing that you prioritise safety will reassure the interviewers that you take your responsibilities seriously.
