At a Glance
- Tasks: Be the go-to person for residents during planned works, ensuring smooth communication and minimal disruption.
- Company: Join a leading contractor in the construction and social housing sectors.
- Benefits: Earn up to £22 per hour with potential for permanent placement.
- Other info: Enjoy a dynamic role with opportunities for professional growth and excellent teamwork.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience as a Resident Liaison Officer or similar role is essential.
Location: Hertford
Rate: Up to £22 per hour
Contract: Temporary to Permanent
We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption.
Key Responsibilities
- Act as the main point of contact for residents throughout the planned works programme.
- Carry out resident visits, pre-start meetings and regular communication throughout the works.
- Explain the scope and programme of works clearly to residents.
- Arrange access and appointments with residents and ensure works can progress efficiently.
- Identify and support vulnerable residents, putting appropriate measures in place where required.
- Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.
- Liaise closely with site managers, supervisors, contractors and client representatives.
- Maintain accurate records of resident communications, visits, appointments and feedback.
- Attend site and client meetings, providing updates on resident issues and satisfaction.
- Help minimise disruption to residents and maintain strong relationships throughout the programme.
- Promote excellent customer service and resident engagement.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.
- Experience working on planned works or refurbishment projects, ideally within social housing.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident dealing with residents, contractors and client representatives.
- Good IT and administrative skills.
- Full UK driving licence preferred.
- A proactive, professional and customer-focused approach.
If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion.
Resident Liaison Officer in Hertford employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a dynamic work environment in Warrington where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive career development opportunities and a competitive salary package, ensuring our team members are well-supported in their professional journeys. Join us to be part of a forward-thinking company that values diversity and fosters a culture of excellence in the social housing and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Hertford
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fortus Recruitment Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Fortus Recruitment Group.
We think you need these skills to ace Resident Liaison Officer in Hertford
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fortus Recruitment Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
