At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during maintenance projects.
- Company: Join a well-established contractor in the social housing sector.
- Benefits: Competitive salary up to £36,000 plus a great package.
- Other info: Enjoy a dynamic role with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Location: Islington
Salary: Up to £36,000 + Package
Job Type: Permanent
This is a fantastic opportunity to join a well-established contractor delivering a programme of internal and external planned maintenance works to occupied social housing properties across Islington.
The Role
As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include:
- Building and maintaining positive relationships with residents.
- Carrying out pre-start visits and resident consultations.
- Carrying out pre-condition surveys.
- Keeping residents informed of planned works, timescales and any programme changes.
- Managing resident queries and resolving complaints efficiently and professionally.
- Coordinating access arrangements with tenants and site teams.
- Conducting resident satisfaction surveys and maintaining accurate records.
- Supporting the successful delivery of planned maintenance projects while minimising disruption to residents.
What We're Looking For
- Previous experience as a Resident Liaison Officer within the Social Housing or Planned Maintenance sector.
- Experience working on both internal and external refurbishment programmes.
- Excellent communication and customer service skills.
- Strong organisational and administration abilities.
- A proactive, approachable and professional attitude.
- Full UK Driving Licence is desirable.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Resident Liaison Officer in Hatfield employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a dynamic work environment in Warrington where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive career development opportunities and a competitive salary package, ensuring our team members are well-supported in their professional journeys. Join us to be part of a forward-thinking company that values diversity and fosters a culture of excellence in the social housing and services sector.
