At a Glance
- Tasks: Be the go-to person for residents during fire safety works, ensuring smooth communication.
- Company: Join a leading contractor in the construction and social housing sectors.
- Benefits: Competitive salary up to £34,000 plus a great package.
- Other info: Dynamic role with opportunities for professional growth across North and South London.
- Why this job: Make a real difference in residents' lives while enhancing your career.
- Qualifications: Experience in social housing or construction, with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: North & South London
Salary: Up to £34,000 + Package
Job Type: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading contractor who are looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across North and South London on a programme of Fire Risk Assessment (FRA) works within occupied social housing properties.
The Role
As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring residents are kept fully informed and supported throughout the works programme.
Key Responsibilities
- Acting as the main point of contact for residents throughout the FRA works programme.
- Building and maintaining positive relationships with residents, clients and site teams.
- Carrying out pre-start visits, resident consultations and pre-condition surveys.
- Keeping residents informed of planned works, timescales and any changes to the programme.
- Coordinating access arrangements with residents, contractors and site teams.
- Managing resident queries, concerns and complaints in a professional and customer-focused manner.
- Carrying out regular resident and site visits throughout the works.
- Supporting residents who may be vulnerable or require additional assistance.
- Liaising closely with site teams and contractors to ensure works are delivered smoothly and with minimal disruption.
- Conducting resident satisfaction surveys and maintaining accurate records.
- Attending resident meetings and providing updates on the progress of works.
- Supporting the successful delivery of FRA works across occupied properties.
What We're Looking For
- Previous experience as a Resident Liaison Officer within Social Housing, Planned Maintenance or Construction.
- Experience working on FRA / fire safety works is highly desirable.
- Strong understanding of working within occupied residential properties.
- Excellent communication and customer service skills.
- Experience dealing with resident queries and complaints.
- Strong organisational and administration skills.
- A proactive, approachable and professional attitude.
- Ability to work effectively with...
Resident Liaison Officer in Hackney employer: Fortus Recruitment Group
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Hackney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortus Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortus Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Hackney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortus Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Fortus Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortus Recruitment Group!
How to prepare for a job interview at Fortus Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
