At a Glance
- Tasks: Lead a team to deliver timely and efficient housing repairs across Guildford.
- Company: Join a dedicated maintenance service provider with a focus on community support.
- Benefits: Competitive salary, professional development, and a positive work culture.
- Other info: Flexible role with opportunities for career growth and out-of-hours management.
- Why this job: Make a real difference in people's homes while developing your leadership skills.
- Qualifications: Experience in housing maintenance and strong supervisory skills required.
We provide maintenance and repair services to residential properties across the Guildford Borough area. Our workstreams include emergency, urgent and routine responsive repairs, planned works and other maintenance activities instructed by the client.
We are seeking a conscientious, enthusiastic and experienced Reactive Repairs Manager with a positive, solutions-focused approach. Applicants must have a strong background in housing maintenance and repairs, with experience as a supervisor or manager. The postholder must maintain a professional appearance and attitude and act politely and courteously at all times. All contract employees are required to pass a Disclosure and Barring Service (DBS) check.
Key Responsibilities
- Take primary responsibility for the safe, efficient and timely delivery of emergency, urgent and routine responsive repairs from initial receipt through allocation, attendance, completion and closure.
- Manage the daily repairs operation with the Resource Controller, Helpdesk and Supervisors, ensuring work is correctly prioritised, appropriately resourced and delivered within contractual service-level timescales.
- Maintain effective control of work in progress, reviewing emergencies, overdue, approaching-target and high-risk orders and taking prompt action to prevent or recover service failures.
- Ensure the job management system contains accurate and current information, including appointments, operative notes, variations, follow-on works, access attempts and satisfactory completion evidence.
- Manage the availability, allocation and productivity of directly employed trades and subcontractors, ensuring the correct skills and resources are available to meet routine, seasonal and peak demand.
- Monitor and improve appointment keeping, first-time completion, productivity, work quality and customer service, addressing delays, repeat visits, recalls and other performance concerns.
- Maintain effective communication with residents and Guildford Borough Council, providing timely updates on appointments, delays, priority cases, operational performance and recovery actions.
- Ensure Supervisors, operatives and subcontractors work safely and comply with contractual requirements, approved RAMS, permits to work and site-operating procedures.
- Escalate repairs involving significant hazards, vulnerability, disrepair, complaints or potential Awaab’s Law requirements.
- Line-manage allocated Supervisors and support the recruitment, induction, performance management, coaching and development of employees and subcontractors while promoting a positive health and safety culture.
- Work collaboratively with the Planned and Compliance Repairs Manager and provide reciprocal cover when required.
- Participate in the out-of-hours management rota and deputise for the Contract Manager when required.
- This is not an exhaustive list of duties. Above all, the postholder must be flexible and contribute fully within their capabilities to support the achievement of contractual and organisational objectives.
Skills Required
- Ability to support, coach and motivate a team.
- Strong interpersonal skills with the ability to communicate professionally at all levels and confidently challenge and be challenged.
- Organised approach to work, case management and time management.
- Practical, solutions-focused approach to health and safety.
- Proficient in Microsoft Office and job management systems, including accurate use of performance trackers.
- Ability to record and analyse information, identify trends and address recurring issues.
- Collaborative team player who shares experience and learning.
- Ability to work effectively under pressure and deliver work to statutory, contractual and locally agreed timescales.
- Proactive approach to identifying and addressing personal development needs.
- Self-managing and self-motivated, with sound prioritisation, judgement and problem-solving skills.
- Sound knowledge of materials, methods and technical standards used within the housing maintenance and construction industry.
Qualifications
- NVQ Level 2 or equivalent in a relevant trade or construction discipline – Essential
- IOSH Managing Safely or equivalent – Essential
- SSSTS Health and Safety or equivalent – Desirable
Experience
- 2+ years’ experience supervising housing maintenance repairs, planned works or project works – Essential
- 3+ years’ line-management experience – Essential
- 5+ years’ relevant trade or housing maintenance experience – Desirable
Reactive Repairs Manager in Guildford employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a dynamic work environment in Warrington where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive career development opportunities and a competitive salary package, ensuring our team members are well-supported in their professional journeys. Join us to be part of a forward-thinking company that values diversity and fosters a culture of excellence in the social housing and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Repairs Manager in Guildford
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fortus Recruitment Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Reactive Repairs Manager at Fortus Recruitment Group.
We think you need these skills to ace Reactive Repairs Manager in Guildford
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fortus Recruitment Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
