Assistant Contract Manager in Guildford

Fortus Recruitment are currently representing a maintenance contractor who are looking for an Assistant Contracts Manager to join their property services division. We are seeking a conscientious, enthusiastic, and experienced Manager with a proactive attitude and flexible approach. Applicants must have qualifications and relevant experience within the Maintenance or Facilities Management industry. Additional technical training at HNC level or above in Construction or Building disciplines would be advantageous, or a willingness to work towards achieving this qualification.

Purpose of the Role

To ensure the successful delivery of contracts and ad hoc workflows by achieving business objectives, both financial and operational, while maintaining excellent client service standards.

Key Responsibilities

• Ensure the right team structure is in place and proactively manage team performance to successfully deliver and grow contracts and additional works in line with business and client expectations.
• Support the Contract Manager and take responsibility for the financial performance of contracts and ad hoc works, ensuring sustainable profitability.
• Ensure Health & Safety policies and procedures are fully adhered to by all personnel involved in contract delivery.
• Manage directly employed operatives, subcontractors, and supply chain partners.
• Ensure planned works, disrepair issues, and customer complaints are handled efficiently and professionally to meet client and customer expectations.
• Spend time on-site identifying trends, issues, and opportunities for improvement through performance measurement and operational review.
• Monitor performance to ensure all KPIs are achieved and reported to client expectations, implementing improvement plans where necessary.
• Build and maintain strong working relationships with client representatives.
• Promote and uphold company values, culture, and standards at all times.
• Lead on Health & Safety compliance, including toolbox talks, trade assessments, and team training both on-site and in the office.
• Carry out inductions for new subcontractors and employees, ensuring clear understanding of company and client requirements.
• Drive continuous improvement projects to exceed industry best practice in quality, safety, service delivery, and customer satisfaction.
• Prepare quotations for minor works and ensure projects achieve sustainable margins.
• Participate in the out-of-hours management rota.

Skills & Competencies

• Strong fault-finding and problem-solving abilities with practical, workable solutions.
• Ability to support, coach, and motivate teams effectively.
• Excellent interpersonal and communication skills with the confidence to challenge and be challenged professionally.
• Strong people management and client relationship skills.
• Ability to develop and implement new processes when required.
• Calm and effective under pressure with the ability to think on your feet.
• Organised approach to workload and time management.
• Practical understanding and application of Health & Safety requirements.
• Competent in Microsoft Office and job management systems.
• Ability to accurately quote works and manage projects through their full lifecycle.
• Capable of managing deadlines and delivering work to schedule.
• Self-motivated with strong organisational and prioritisation skills.
• Good knowledge of materials and methods used within the construction and maintenance industry.
• Proactive in identifying personal development needs and taking action to improve skills and knowledge.

Experience Required

• Minimum 5 years’ experience within the Maintenance or Facilities Management industry (essential).
• Previous exposure to a Contract Management role (desirable).

If you are interested in this position please apply or if you would like to have a confidential chat please call Josh Fenn at Fortus Recruitment Group.