At a Glance
- Tasks: Coordinate repairs and maintenance while delivering top-notch customer service to residents.
- Company: Join a leading social housing organisation with a focus on community support.
- Benefits: Earn up to £20 per hour with potential for permanent placement and career growth.
- Other info: Immediate start available; dynamic team environment with opportunities for professional development.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in customer service or repairs planning is a plus; strong communication skills required.
Location: Kingston
Rate: Up to £20 per hour
Contract: Temporary to Permanent
Start: Immediate
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading social housing organisation who are looking to recruit an experienced Repairs Planner / Customer Service Agent to join their repairs and maintenance team in Kingston, with the opportunity to become permanent.
The Role
You will be responsible for coordinating repairs and maintenance appointments while providing a high level of customer service to residents. You will liaise closely with operatives, contractors and internal teams to ensure repairs are planned effectively and residents are kept informed throughout the process.
Key Responsibilities
- Handling incoming calls and enquiries from residents regarding repairs and maintenance.
- Logging repair requests accurately onto the relevant systems.
- Scheduling and coordinating appointments for operatives and contractors.
- Planning and allocating repairs in line with priorities, availability and agreed timescales.
- Managing operative diaries and ensuring workloads are planned efficiently.
- Keeping residents informed of appointments, outstanding repairs and any changes.
- Liaising with operatives, contractors and internal teams to resolve repair queries.
- Following up outstanding works and ensuring repairs are progressed within agreed timescales.
- Dealing with customer queries and complaints in a professional and solutions-focused manner.
- Maintaining accurate records of repairs, appointments and customer interactions.
- Escalating urgent repairs or issues where appropriate.
- Supporting the wider repairs and customer service team with general administration.
What We're Looking For
- Previous experience within repairs planning, scheduling, customer service or a contact centre environment.
- Experience within social housing, property services or repairs and maintenance is highly desirable.
- Good understanding of repairs and maintenance processes.
- Excellent communication and customer service skills.
- Confident dealing with residents and customers over the phone.
- Strong organisational skills with the ability to manage a busy workload.
- Good IT skills and experience using Microsoft Office and repairs management systems.
- A professional, approachable and proactive attitude.
- Ability to work under pressure and prioritise effectively.
- Immediate availability is essential.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Repairs Planner / CSA in Grove employer: Fortus Recruitment Group
Join our team of skilled Door Installers in Eastbourne, where we prioritise a supportive work culture and offer competitive daily rates of £220 - £230. We believe in fostering employee growth through continuous training and development opportunities, ensuring that our installers are equipped with the latest skills and certifications to excel in their roles. With a focus on communal projects, you will be part of a dedicated team that values reliability and expertise, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Planner / CSA in Grove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortus Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortus Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Planner / CSA in Grove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortus Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Fortus Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortus Recruitment Group!
How to prepare for a job interview at Fortus Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
