Resident Liaison Officer (RLO) Location: Waverley Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment are currently recruiting for an experienced Resident Liaison Officer to join a team working on a kitchens and bathrooms refurbishment programme in Waverley. The successful candidate will act as the main point of contact for residents throughout the works, ensuring clear communication, providing updates and helping to minimise disruption. Key Responsibilities: Act as the main point of contact for residents throughout the kitchens and bathrooms programme. Build and maintain positive relationships with residents, ensuring they are kept informed of works and timescales. Arrange access to properties and coordinate appointments with site teams. Deal with resident queries, concerns and complaints in a professional and timely manner. Identify vulnerable residents and ensure appropriate support is provided throughout the works. Liaise closely with site teams, contractors and management to resolve any issues. Maintain accurate records of resident contact and update relevant systems. Ensure resident satisfaction is maintained throughout the programme. Skills & Experience: Previous experience working as a Resident Liaison Officer within social housing or property maintenance. Experience working on kitchens and bathrooms programmes would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, complaints and challenging situations. Strong organisational and administrative skills. Ability to work independently and as part of a wider team. This is a great opportunity for an experienced RLO to join an established team on a kitchens and bathrooms programme in Waverley. Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Resident Liaison Officer in Godalming employer: Fortus Recruitment Group
Join our team of skilled Door Installers in Eastbourne, where we prioritise a supportive work culture and offer competitive daily rates of £220 - £230. We believe in fostering employee growth through continuous training and development opportunities, ensuring that our installers are equipped with the latest skills and certifications to excel in their roles. With a focus on communal projects, you will be part of a dedicated team that values reliability and expertise, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Godalming
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fortus Recruitment Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Fortus Recruitment Group.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fortus Recruitment Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
