At a Glance
- Tasks: Lead a dynamic team in managing repairs and delivering top-notch customer service.
- Company: Join a leading contractor known for its responsive repairs team.
- Benefits: Competitive salary up to £40k and opportunities for career growth.
- Other info: Enjoy a supportive workplace with a focus on achieving operational excellence.
- Why this job: Make a real difference in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in administration and strong team management abilities required.
The predicted salary is between 40000 - 40000 € per year.
Location: Brentwood
Salary: Up to 40k
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.
Key Responsibilities:
- Managing day-to-day workflow within the responsive repairs team
- Leading, supporting, and motivating a team of up to 15 staff members
- Monitoring and tracking KPIs to ensure service delivery targets are achieved
- Delivering a high standard of customer service and resolving escalated queries
- Managing repairs administration processes from job allocation through to completion
- Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
- Ensuring works are scheduled efficiently and completed within agreed timescales
- Producing reports and analysing performance data to identify improvements
- Maintaining accurate records and updating internal systems
- Supporting senior management with operational and performance...
Senior Repairs Administrator in Essex employer: Fortus Recruitment Group
Join a dynamic and supportive team in Brentwood, where your role as a Senior Repairs Administrator will not only allow you to lead and inspire a dedicated group of professionals but also contribute to delivering exceptional customer service in a fast-paced environment. With a strong focus on employee growth and development, our company offers a collaborative work culture that values innovation and efficiency, ensuring you have the tools and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Administrator in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their responsive repairs team.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing teams and KPIs. We want you to feel confident when discussing your experience and how it aligns with the Senior Repairs Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Repairs Administrator in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Administrator role. Highlight your experience in managing workflows and leading teams, as well as any relevant customer service skills. We want to see how you can bring value to our responsive repairs team!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've met KPIs or improved processes in previous roles. This helps us see the impact you've made in your past positions.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you’re a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Stuff
Make sure you understand the role of a Senior Repairs Administrator inside out. Familiarise yourself with the key responsibilities, especially around managing workflows and KPIs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team of up to 15 staff members, be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. This will demonstrate your capability to manage and inspire others effectively.
✨Customer Service is Key
Highlight your experience in delivering excellent customer service. Be ready to share specific instances where you've resolved escalated queries or improved service delivery. This will show that you understand the importance of customer satisfaction in a repairs environment.
✨Data-Driven Mindset
As the role involves monitoring performance data and producing reports, be prepared to discuss how you've used data to drive improvements in past roles. Bring examples of how you've tracked KPIs and what actions you took based on your findings.
