At a Glance
- Tasks: Be the first point of contact for residents, delivering top-notch customer service.
- Company: Join a well-established contractor in Kingston Upon Thames.
- Benefits: Earn up to £17 per hour with on-site parking and an immediate start.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Customer service experience is key; social housing experience is a bonus.
Location: Kingston Upon Thames
Rate: Up to £17 per hour
Contract: Temporary - 3 Months
Hours: 40 hours per week
Benefits: On-site parking | Immediate Start
We are currently working with a well-established contractor who is looking to recruit a Customer Solutions Agent to join their busy team based in Kingston Upon Thames on a 3-month temporary contract. This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment. Experience within social housing, repairs, or property services would be advantageous, although candidates with transferable customer service skills are encouraged to apply.
Key Responsibilities
- Act as the first point of contact for residents, delivering a high standard of customer service.
- Handle incoming calls and emails, resolving enquiries efficiently and professionally.
- Log, update, and monitor repair requests using internal systems.
- Liaise with residents, operatives, supervisors, and subcontractors to ensure works are progressed.
- Provide updates on appointments and ongoing repairs.
- Escalate complex queries where necessary and ensure issues are resolved promptly.
- Maintain accurate records and complete general administrative duties.
- Support the wider team to ensure service levels and KPIs are achieved.
Skills & Experience
- Previous experience in a customer service, customer advisor, call centre, or administration role.
- Experience within social housing, repairs, maintenance, or property services is desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- Good IT skills, including Microsoft Office and internal management systems.
- A proactive, positive, and customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Customer Solutions Agent employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a dynamic work environment in Warrington where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive career development opportunities and a competitive salary package, ensuring our team members are well-supported in their professional journeys. Join us to be part of a forward-thinking company that values diversity and fosters a culture of excellence in the social housing and services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Agent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fortus Recruitment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fortus Recruitment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Solutions Agent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fortus Recruitment Group.
How to prepare for a job interview at Fortus Recruitment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fortus Recruitment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fortus Recruitment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
