At a Glance
- Tasks: Lead a dynamic repairs team, ensuring top-notch service and efficient workflow.
- Company: Join a leading contractor known for excellence in the repairs industry.
- Benefits: Competitive salary up to £40k and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and performance.
- Why this job: Make a real difference in customer service while managing a motivated team.
- Qualifications: Experience in administration or planning, with strong leadership skills.
The predicted salary is between 40000 - 40000 € per year.
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast‑paced repairs and maintenance environment.
Key Responsibilities
- Managing day‑to‑day workflow within the responsive repairs team
- Leading, supporting, and motivating a team of up to 15 staff members
- Monitoring and tracking KPIs to ensure service delivery targets are achieved
- Delivering a high standard of customer service and resolving escalated queries
- Managing repairs administration processes from job allocation through to completion
- Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
- Ensuring works are scheduled efficiently and completed within agreed timescales
- Producing reports and analysing performance data to identify improvements
- Maintaining accurate records and updating internal systems
- Supporting senior management with operational and performance reporting
- Ensuring compliance with company procedures and service level agreements
Skills & Experience
- Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
- Experience working within responsive repairs, social housing, or maintenance environments
- Proven experience managing or supervising teams
- Strong understanding of KPI management and service performance monitoring
- Excellent customer service and communication skills
- Ability to work effectively within a fast‑paced environment
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and internal scheduling systems
- Ability to prioritise workload and manage multiple tasks effectively
Fortus Recruitment Group is an equal opportunities employer.
Senior Repairs Administrator in Colchester employer: Fortus Recruitment Group
Fortus Recruitment is an exceptional employer, offering a dynamic work environment in Brentwood where you can thrive as a Senior Repairs Administrator. With a strong focus on employee development and a supportive team culture, we provide opportunities for growth while ensuring a high standard of customer service in a fast-paced repairs and maintenance setting. Join us to be part of a leading contractor that values your contributions and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Administrator in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in managing teams and delivering top-notch customer service.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed workflows and improved KPIs in previous roles. This will demonstrate your ability to hit the ground running in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Repairs Administrator in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Administrator role. Highlight your experience in managing workflows and leading teams, as well as any relevant skills in customer service and KPI management. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our responsive repairs team. Share specific examples of how you've delivered excellent customer service and managed teams effectively. Let us know what makes you tick!
Showcase Your Achievements:When detailing your previous roles, focus on your achievements rather than just responsibilities. Did you improve service delivery or exceed KPIs? We love numbers, so include any stats that demonstrate your impact in previous positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and the specific responsibilities of a Senior Repairs Administrator. Familiarise yourself with common KPIs in the industry and be ready to discuss how you've managed or improved them in past roles.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples that highlight your experience in managing and motivating staff. Think about challenges you've faced and how you resolved them, as well as how you’ve supported your team in achieving their goals.
✨Customer Service is Key
Be ready to talk about your approach to delivering excellent customer service. Prepare a few scenarios where you successfully resolved escalated queries or improved service delivery, as this will demonstrate your ability to handle the fast-paced environment.
✨Get Familiar with the Tools
Since the job requires using Microsoft Office and internal scheduling systems, make sure you're comfortable with these tools. If you have experience with specific software used in repairs administration, mention it during the interview to show you're ready to hit the ground running.
