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- Tasks: Lead a dynamic team in managing repairs and delivering top-notch customer service.
- Company: Join a leading contractor known for its responsive repairs team.
- Benefits: Competitive salary up to £40k and opportunities for career growth.
- Other info: Enjoy a supportive workplace that values equal opportunities.
- Why this job: Make a real difference in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in administration or planning, with strong team management skills.
Location: Brentwood
Salary: Up to £40k
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry. We are currently working with a leading contractor who is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This is a permanent position focused on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.
Key Responsibilities
- Managing day-to-day workflow within the responsive repairs team
- Leading, supporting, and motivating a team of up to 15 staff members
- Monitoring and tracking KPIs to ensure service delivery targets are achieved
- Delivering a high standard of customer service and resolving escalated queries
- Managing repairs administration processes from job allocation through to completion
- Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
- Ensuring works are scheduled efficiently and completed within agreed timescales
- Producing reports and analysing performance data to identify improvements
- Maintaining accurate records and updating internal systems
- Supporting senior management with operational and performance reporting
- Ensuring compliance with company procedures and service level agreements
Skills & Experience
- Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
- Experience working within responsive repairs, social housing, or maintenance environments
- Proven experience managing or supervising teams
- Strong understanding of KPI management and service performance monitoring
- Excellent customer service and communication skills
- Ability to work effectively within a fast-paced environment
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and internal scheduling systems
- Ability to prioritise workload and manage multiple tasks effectively
If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston.
Senior Repairs Administrator in Brentwood employer: Fortus Recruitment Group
Contact Detail:
Fortus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Repairs Administrator in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance industry. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and KPI tracking. We all know that confidence is key, so role-play with a friend or in front of the mirror to nail those responses!
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've resolved escalated queries or improved service delivery. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Repairs Administrator in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Repairs Administrator role. Highlight your experience in managing workflows and leading teams, as well as any relevant KPIs you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since delivering excellent customer service is key for this role, don’t forget to include examples of how you've resolved escalated queries or improved service delivery in your previous positions. We love to see candidates who can put customers first!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and achievements. We appreciate a straightforward approach that gets right to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and the specific challenges that come with it. Familiarise yourself with common KPIs in the industry, as well as the tools and systems used for managing workflows. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of examples where you've motivated a team or resolved conflicts. Highlighting your ability to lead effectively will set you apart from other candidates.
✨Customer Service is Key
This position requires excellent customer service skills, so be ready to share specific instances where you've gone above and beyond for clients. Discuss how you handle escalated queries and ensure satisfaction, as this will demonstrate your commitment to delivering high standards.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to workflow management and KPI tracking. Practice articulating your thought process and decision-making strategies. This will help you convey your problem-solving abilities and adaptability in a fast-paced environment.