At a Glance
- Tasks: Be the go-to person for residents during external maintenance works, ensuring smooth communication and support.
- Company: Join a well-established contractor in the construction and social housing sectors.
- Benefits: Earn up to £36,000 plus a great package and enjoy job security with a permanent contract.
- Other info: Enjoy a dynamic work environment with opportunities to build relationships and enhance your career.
- Why this job: Make a real difference by helping residents feel informed and supported during home improvements.
- Qualifications: Experience as a Resident Liaison Officer or similar role, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Brentford / Ealing
Salary: Up to £36,000 + Package
Contract: Permanent
We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Brentford and Ealing. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while external refurbishment works are completed to occupied social housing properties.
Key Responsibilities
- Act as the primary point of contact for residents throughout the external works programme.
- Book appointments and arrange access to occupied properties where required.
- Carry out resident consultations, pre-start visits and property condition surveys.
- Keep residents informed of work schedules, access requirements and project updates.
- Manage resident enquiries, concerns and complaints, ensuring timely resolutions.
- Build and maintain positive relationships with residents, site teams and subcontractors.
- Work closely with site management to coordinate access and minimise disruption during works.
- Support vulnerable residents and ensure individual needs are considered throughout the project.
- Maintain accurate records of resident communications and project progress.
- Attend site and client meetings, providing feedback on resident concerns and satisfaction.
- Deliver a consistently high standard of customer service throughout the programme.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer.
- Experience working on external planned maintenance, refurbishment or social housing projects is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including Microsoft Office and internal management systems.
- A proactive, customer-focused approach with excellent problem-solving skills.
- Full UK driving licence.
If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion.
Resident Liaison Officer in Brentford employer: Fortus Recruitment Group
Fortus Recruitment Group is an exceptional employer, offering a dynamic work environment in Warrington where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive career development opportunities and a competitive salary package, ensuring our team members are well-supported in their professional journeys. Join us to be part of a forward-thinking company that values diversity and fosters a culture of excellence in the social housing and services sector.
