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For Companies At a Glance
- Tasks: Allocate clients to temporary accommodation and ensure tenant satisfaction.
- Company: Dynamic company with a focus on housing solutions in Dartford.
- Benefits: Competitive salary up to £35,000 and opportunities for career growth.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: Experience in housing allocations and strong communication skills.
- Other info: Join a supportive team and help tackle urgent housing needs.
The predicted salary is between 28000 - 42000 £ per year.
Repairs and Servicing Coordinator – Dartford
Fortus Recruitment Group Limited is an equal opportunities employer and an Employment Agency in relation to permanent vacancies.
About the role
- Deal with day-to-day telephone and email enquiries from tenants and clients in a timely and professional manner.
- Liaise with tenants and clients to ensure a quality service is delivered and customer satisfaction is achieved.
- Promote an efficient and professional image and maintain a high standard of customer service.
- Daily allocation of workload to engineers via our System.
- Make appointments for gas, electric and plumbing jobs from email enquiries and the Housing online portal.
- Review and monitor progress of works, book further works and provide quotes and job closing.
- Invoice jobs to correct clients and distribute gas and electrical certification as required.
- Order and arrange parts ahead of time, log parts and place on an outgoing shelf for pick up.
- Provide clear job notes and instructions and update clients via Fix Flo and CRM.
- Effectively manage dairy and utilisation, prioritise emergency and vulnerable tenant jobs and achieve KPIs and SLAs.
- Build and maintain professional working relationships inside and outside the business and perform other duties as required.
About you
- IT literate and customer service oriented.
- Knowledge of maintenance sector terminology and housing experience.
- Driving licence preferred unless local.
Contact
For more information, apply or call (phone number removed).
#J-18808-Ljbffr
Allocations Officer employer: Fortus Recruitment Group
Contact Detail:
Fortus Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with allocations or client relations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, make sure to highlight your experience in housing allocations and your understanding of housing legislation. We want them to see how you can make a difference!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Sometimes, the best opportunities come from a simple message.
✨Tip Number 4
Prepare for the unexpected! In this field, you might face urgent housing needs or emergency placements. Brush up on your problem-solving skills and be ready to discuss how you would handle these situations during interviews. It’ll show you’re the right fit for the role!
We think you need these skills to ace Allocations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing allocations or homelessness services. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Show Off Your Communication Skills: Since this role involves liaising with various teams and clients, it’s crucial to showcase your excellent communication skills. Use examples from your past experiences to demonstrate how you’ve effectively communicated in similar situations.
Highlight Your Organisational Skills: As an Allocations Officer, being organised is key! Share specific instances where you’ve successfully managed multiple tasks or projects at once. This will show us that you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Fortus Recruitment Group
✨Know Your Stuff
Make sure you brush up on housing legislation and the specifics of allocations. Familiarise yourself with the key responsibilities listed in the job description, like liaising with councils and managing urgent housing needs. This will show that you're not just interested, but also knowledgeable about the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing allocations or homelessness services. Think of specific examples where you've successfully allocated clients or managed properties. This will help demonstrate your capability and how you can contribute to the team.
✨Communication is Key
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. You might be asked how you would handle difficult conversations or resolve conflicts, so have a few strategies in mind to showcase your excellent communication skills.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like responding to emergency placements. Think through how you would prioritise tasks and ensure client satisfaction under pressure. This will highlight your organisational skills and ability to think on your feet.
