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For Companies At a Glance
- Tasks: Book appointments, conduct surveys, and resolve resident complaints.
- Company: Fortus Recruitment Group, a leader in repairs and maintenance recruitment.
- Benefits: Competitive salary up to £31,000 and career development opportunities.
- Why this job: Make a difference in residents' lives while building strong community relationships.
- Qualifications: Experience as a Resident Liaison Officer with excellent communication skills.
- Other info: Permanent role with potential for career growth in a supportive environment.
The predicted salary is between 26000 - 36000 £ per year.
Overview
Internal and External Planned Maintenance – Social Housing
Up to £31,000 plus package
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for a Resident Liaison Officer to join their planned works team. My client are based in Norwich and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects, which will be a mixture of internals and externals.
Responsibilities
- Booking in appointments to visit occupied properties
- Carrying out condition surveys
- Dealing with resident complaints
- Working hand in hand with the site team to get works completed to the correct standard
- Building strong relationships with tenants and contractors
Qualifications
My client are seeking someone with experience working as a Resident Liaison Officer with strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. A valid UK drivers licence is also required for this position.
Application
This is a permanent position with great potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information.
Resident Liaison Officer in Norwich employer: Fortus Recruitment Group Limited
Contact Detail:
Fortus Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Norwich
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to be great at talking to people. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re here to support you every step of the way in landing that perfect job.
We think you need these skills to ace Resident Liaison Officer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can build strong relationships with tenants and contractors. Keep it friendly and professional!
Showcase Relevant Experience: When filling out your application, focus on your past experiences that relate directly to the responsibilities listed in the job description. We love seeing how you've dealt with resident complaints or worked with site teams before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Fortus Recruitment Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the planned maintenance processes and how they impact residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively dealt with resident complaints or built relationships in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Teamwork and Independence
Be ready to discuss times when you've successfully worked as part of a team, as well as instances where you've taken initiative on your own. This will highlight your ability to adapt to different working styles, which is crucial for collaborating with site teams and managing resident interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, the planned works programme, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.