At a Glance
- Tasks: Lead a dynamic repairs team, ensuring top-notch service and efficient workflow.
- Company: Join a leading contractor in the heart of Brentwood.
- Benefits: Competitive salary up to £40k and opportunities for career growth.
- Other info: Fast-paced environment with a focus on performance and improvement.
- Why this job: Make a real difference in customer service and team leadership.
- Qualifications: Experience in administration and team management within repairs or maintenance.
The predicted salary is between 40000 - 40000 £ per year.
A leading contractor is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This permanent position focuses on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast-paced repairs and maintenance environment.
Key Responsibilities
- Managing day-to-day workflow within the responsive repairs team
- Leading, supporting, and motivating a team of up to 15 staff members
- Monitoring and tracking KPIs to ensure service delivery targets are achieved
- Delivering a high standard of customer service and resolving escalated queries
- Managing repairs administration processes from job allocation through to completion
- Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
- Ensuring works are scheduled efficiently and completed within agreed timescales
- Producing reports and analysing performance data to identify improvements
- Maintaining accurate records and updating internal systems
- Supporting senior management with operational and performance reporting
- Ensuring compliance with company procedures and service level agreements
Skills & Experience
- Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
- Experience working within responsive repairs, social housing, or maintenance environments
- Proven experience managing or supervising teams
- Strong understanding of KPI management and service performance monitoring
- Excellent customer service and communication skills
- Ability to work effectively within a fast-paced environment
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and internal scheduling systems
- Ability to prioritise workload and manage multiple tasks effectively
Senior Repairs Administrator in Brentwood employer: Fortus Recruitment Group Limited
Join a leading contractor in Brentwood as a Senior Repairs Administrator, where you will thrive in a dynamic work environment that prioritises employee growth and development. With a strong focus on teamwork and customer service, you'll have the opportunity to lead a dedicated team while enjoying competitive salary packages and a supportive culture that values your contributions. This role not only offers a chance to make a meaningful impact in the repairs and maintenance sector but also provides a pathway for career advancement within a reputable organisation.
Contact Details:
Fortus Recruitment Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Administrator in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially around managing teams and KPIs.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workflows and improved processes in previous roles. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Repairs Administrator in Brentwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Repairs Administrator role. Highlight your experience in managing workflows and teams, as well as your customer service skills. We want to see how you can bring your unique flair to our responsive repairs team!
Showcase Your Achievements:When writing your application, don’t just list your duties; showcase your achievements! Use specific examples of how you've met KPIs or improved processes in previous roles. This helps us see the impact you've made in your past positions.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, especially in a fast-paced environment like ours. Make sure your points are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fortus Recruitment Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the repairs and maintenance sector. Understand the key responsibilities of a Senior Repairs Administrator, especially around managing workflows and KPIs. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Leadership Skills
Since this role involves leading a team of up to 15 staff members, be prepared to discuss your previous experience in managing or supervising teams. Share specific examples of how you've motivated your team and achieved targets, as this will demonstrate your capability to lead effectively.
✨Customer Service is Key
Highlight your customer service skills during the interview. Be ready to talk about how you've resolved escalated queries in the past and maintained high standards of service delivery. This is crucial for the role, so make sure you convey your commitment to excellent customer care.
✨Be Data Savvy
Familiarise yourself with performance data analysis and KPI management. Be prepared to discuss how you've used data to identify improvements in previous roles. This will show that you can not only manage processes but also enhance them based on insights.
