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- Tasks: Manage schedules, handle resident complaints, and maintain property records.
- Company: Actaris Site Services specializes in large-scale construction projects in East London.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Why this job: Join a team that values communication and proactive problem-solving in a vibrant project setting.
- Qualifications: 1-2 years as a Resident Liaison Officer required; strong communication and IT skills essential.
- Other info: Work primarily in Stratford with one day in Rochester; driving license needed.
The predicted salary is between 36000 - 60000 £ per year.
Resident Liaison Officer – Planned Maintenance Wandsworth £30,000 – £32,000 Our client, a contractor based in Wandsworth, they are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. Our client are based in Wandsworth and they are carrying out internal and external planned maintenance. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades. Within this role, day to day duties will include but not be limited too: To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it. Support the help-desk with emails that come in from sub-contractors and client on a daily basis Visit tenants when required. Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT …
RLO employer: Fortus Recruitment Careers
Contact Detail:
Fortus Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO
✨Tip Number 1
Make sure to highlight your previous experience as a Resident Liaison Officer (RLO) in your conversations. Share specific examples of how you've handled resident complaints and facilitated communication between stakeholders.
✨Tip Number 2
Familiarize yourself with the Stratford and Rochester areas, especially regarding the local community and any recent developments. This knowledge will help you establish positive relationships with residents and stakeholders.
✨Tip Number 3
Demonstrate your strong health and safety knowledge during discussions. Be prepared to discuss how you've implemented safety measures in past projects to ensure a smooth operation on-site.
✨Tip Number 4
Showcase your IT proficiency by discussing any relevant software or tools you've used in previous roles. Being adaptable to on-site operations is crucial, so be ready to explain how you can quickly learn new systems.
We think you need these skills to ace RLO
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience as a Resident Liaison Officer. Focus on relevant roles and responsibilities that align with the job description, especially your ability to handle resident complaints and manage schedules.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and proactive attitude. Mention specific examples of how you've successfully facilitated communication between stakeholders in previous roles.
Highlight Relevant Experience: In your application, emphasize your previous experience in occupied refurbishment projects. If you have strong health and safety knowledge, make sure to include that as well, as it is a key requirement for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for the RLO position.
How to prepare for a job interview at Fortus Recruitment Careers
✨Showcase Your Experience
Make sure to highlight your previous experience as a Resident Liaison Officer. Be prepared to discuss specific situations where you successfully managed resident complaints or facilitated communication between stakeholders.
✨Demonstrate Communication Skills
Since exceptional communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Use examples from your past roles to illustrate how you've effectively communicated with residents and team members.
✨Highlight Health and Safety Knowledge
Be ready to discuss your understanding of health and safety regulations relevant to occupied refurbishment projects. This will show that you are proactive about ensuring the safety and well-being of residents during the project.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may be asked during the interview. Think about how you would handle specific challenges, such as managing a difficult resident or coordinating schedules among multiple stakeholders.
