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- Tasks: Manage calls, organize schedules, and handle admin tasks for repairs and maintenance.
- Company: Fortus Recruitment Group specializes in connecting talent with the repairs & maintenance industry.
- Benefits: Gain valuable experience in social housing and enhance your communication skills.
- Why this job: Join a dynamic team and make a real impact on tenant satisfaction and community well-being.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Excel required.
- Other info: Ideal for those looking to grow in a supportive environment focused on social impact.
The predicted salary is between 28800 - 43200 £ per year.
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. We are currently working on behalf of a Housing association. My client is currently looking for an Customer Service Adviser (CSA). This role requires a strong CSA with a background in social housing, specifically focused on raising repairs and tenant liaising. Here’s a breakdown of the key qualifications and responsibilities: Qualifications: Experience: Proven track record in efficiently communicating with tenants, being able to handle a high volume of incoming calls, raising jobs for contractors and general admin. Software Proficiency: Familiarity with maintenance software. Strong skill with Excel. Skills: Excellent time management and communication abilities. Responsibilities: Call Management: Oversee incoming calls on the system. Diary Management: Organize and manage operatives’ schedules effectively. Administrative Duties: Perform general administrative tasks to support the team. Work Allocation: Plan repairs and maintenance tasks, assigning them to the appropriate operatives based on their skill sets and locations. Stakeholder Liaison: Maintain communication with operatives, tenants, and clients to ensure relationships are built. Document Control: Ensure worksheets are received, verified, and accurately managed….
Customer Service Adviser employer: Fortus Recruitment Careers
Contact Detail:
Fortus Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarize yourself with the specific maintenance software commonly used in social housing. This will not only help you stand out during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your Excel skills, especially functions related to data management and scheduling. Being able to showcase your proficiency in managing operatives' schedules can give you an edge over other candidates.
✨Tip Number 3
Prepare for the call management aspect by practicing how to handle high volumes of calls efficiently. Think about strategies you can use to stay organized and calm under pressure.
✨Tip Number 4
Highlight any previous experience you have in tenant liaison or customer service within the repairs and maintenance sector. Be ready to share specific examples of how you've successfully managed relationships with tenants.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer service, particularly in social housing. Mention specific examples of how you've efficiently communicated with tenants and handled high volumes of calls.
Showcase Software Proficiency: Since familiarity with maintenance software and strong Excel skills are crucial for this role, include any relevant software experience in your CV. If you have certifications or training, mention those as well.
Demonstrate Time Management Skills: Provide examples in your application that showcase your excellent time management abilities. This could include how you've organized schedules or managed multiple tasks simultaneously in previous roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific responsibilities mentioned in the job description. Explain how your skills align with the needs of the Housing Association and express your enthusiasm for the role.
How to prepare for a job interview at Fortus Recruitment Careers
✨Show Your Communication Skills
As a Customer Service Adviser, effective communication is key. Be prepared to demonstrate your ability to handle calls and liaise with tenants. Use examples from your past experience to showcase how you managed difficult conversations or resolved tenant issues.
✨Highlight Your Software Proficiency
Familiarity with maintenance software and Excel is crucial for this role. Make sure to discuss your experience with these tools during the interview. If possible, provide specific examples of how you've used them to improve efficiency in previous positions.
✨Emphasize Time Management Skills
This position requires excellent time management abilities. Prepare to discuss how you prioritize tasks and manage your time effectively, especially when handling a high volume of incoming calls and administrative duties.
✨Demonstrate Stakeholder Liaison Experience
Building relationships with operatives, tenants, and clients is essential. Share examples of how you've successfully maintained communication and fostered positive relationships in your previous roles, particularly in a social housing context.
