Business Operations Manager in London

Location: London

Working pattern: 3 days/week in office (subject to change)

Reporting to: CEO, UK & Europe & Middle East

Working relation: Sales, Marketing, Finance, Events, FBS, Salesforce Administrator

About the role: A high-visibility operations role partnering directly with senior stakeholders across the Europe and Middle East businesses. This role requires sound judgment, independent decision-making, and the confidence to challenge numbers, push back on gaps, and shape how the business runs. You'll oversee the UK P&L view (data tracking, updates, etc.), Salesforce reporting, and the business’s operating cadence, working closely with the CEO and leadership from Finance, Sales, and Marketing.

Key Responsibilities (But not limited to the following):

• Stakeholder partnership & decision-making: Act as a trusted partner to senior leadership (CEO, Finance, Sales, Marketing, Legal) on commercial and operational decisions; exercise independent judgment on what to escalate, flag, or resolve directly; influence how teams plan, forecast, and report, not just execute their requests.
• UK and Middle East P&L & financial tracking: Track actuals vs. plan (revenue, cost, COGS, margin); flag variances early; own project- and event-level P&L; reconcile with Finance's official numbers; support forecast and budget updates with clean, accurate figures.
• Reporting: Run weekly Salesforce reporting: pipeline, forecast, activity, revenue; work with SF Admin to identify errors in data entry and process by team members; one shared set of trackers across revenue, cost, pipeline, projects, and events.
• Operational efficiency: Help the sales team to optimise efficiency by setting up the process and cutting down on manual repetitive hours; automate recurring data outputs and reports to cut manual work; set up a standard report/template for the team to run before meetings and save time from repetitive work; automate trackers to provide review cycles, not day-of; deliver decision-ready summaries for leadership reviews.

Requirements:

• 4-6 years experience in business/commercial/sales/project operations, ideally partnering with senior stakeholders.
• Hands-on Salesforce reporting experience.
• Strong Excel; comfortable with budgets, forecasts, margin.
• Sharp commercial judgment and independent decision-making ability.
• Confident communicator, comfortable challenging senior stakeholders on data and gaps.
• Can push work cross-team without creating friction.
• Bonus: media, events, sponsorship, publishing, or B2B sales background.
• Bonus: experience automating reports/dashboards (Excel macros, Salesforce automation, or similar tools).

Success looks like:

• Leadership treats this person as a go-to partner, not just a reporting function.
• Europe and Middle East P&L tracked accurately; gaps flagged before they hit a review.
• Sales pipeline and forecasting are clearer and more reliable.
• Reporting is automated where possible, freeing up time for analysis.
• Trackers updated proactively; Finance and commercial teams work from the same numbers.
• Leadership spends meetings deciding, not reconciling.