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- Tasks: Manage and execute digital advertising campaigns while building strong client relationships.
- Company: Join Fortune, a leader in digital advertising and storytelling.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team driving impactful digital solutions and client satisfaction.
- Qualifications: 4–6 years in digital marketing or account management; strong communication and organisational skills required.
- Other info: Position based in London City office, 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: Fortune is seeking a dynamic Client Services Manager – Digital to drive the success of our digital advertising initiatives. In this role, you will manage and execute online advertising campaigns, develop strategic media plans, and build strong client relationships. You will play a key role in campaign management and strategic planning, ensuring seamless execution and client satisfaction while enabling our sales teams to focus on revenue generation.
- Lead the development and execution of digital advertising campaigns, ensuring optimal performance and client satisfaction.
- Serve as the primary point of contact for client accounts, managing expectations and fostering long-term relationships.
- Collaborate with sales, custom content and marketing teams to craft compelling media plans that align with client objectives and maximize revenue.
- Oversee campaign optimization, leveraging data analytics to enhance performance and ROI.
- Provide guidance on digital advertising best practices and account management.
- Contribute to the development of new digital offerings, staying ahead of industry trends and innovations.
- Work closely with editorial teams and custom content teams to ensure branded content initiatives align with Fortune’s audience and editorial standards.
4–6 years of experience in digital marketing, media planning, or account management; The role requires being in our London City-based office and 5 days per week. Lean, fast-paced, collaborative work environment focusing on delivering high-quality results. Familiarity with Salesforce, Marketing Cloud, Cvent etc. Proven experience in selling digital inventory, branded content, print advertisements, logo licenses, and event sponsorships. Excellent organizational, interpersonal, and communication skills, with the ability to build relationships quickly via phone and email. Ability to collaborate cross-functionally and manage multiple projects efficiently under tight deadlines. Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with database management. A proactive, confident, and solution-oriented mindset in managing multiple clients and projects. Creative thinker with the ability to develop and implement innovative digital solutions.
If you are a detail-oriented, proactive, and strategic client services professional with a passion for digital advertising and custom content, we want to hear from you!
Digital Customer Relationship Manager employer: Fortune
Contact Detail:
Fortune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital advertising and media planning. This will not only help you understand the industry better but also allow you to speak confidently about innovative solutions during interviews.
✨Tip Number 2
Network with professionals in the digital marketing space, especially those who have experience with Salesforce and Marketing Cloud. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised campaigns in the past. Highlighting your analytical skills and ability to enhance performance will demonstrate your value to potential employers.
✨Tip Number 4
Showcase your interpersonal skills by practicing how to build rapport quickly. Since this role involves managing client relationships, being able to communicate effectively and establish trust is crucial.
We think you need these skills to ace Digital Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital marketing, media planning, and account management. Use specific examples that demonstrate your success in managing online advertising campaigns and building client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital advertising and custom content. Mention how your skills align with the job requirements, particularly your experience with tools like Salesforce and your ability to collaborate across teams.
Showcase Your Analytical Skills: Since the role involves campaign optimization and leveraging data analytics, include examples of how you've used data to enhance performance and ROI in previous roles. This will demonstrate your capability to meet the expectations of the position.
Highlight Your Communication Skills: Given the importance of interpersonal skills in this role, provide examples of how you've successfully built relationships with clients and collaborated with cross-functional teams. This can be through anecdotes or specific achievements that showcase your communication prowess.
How to prepare for a job interview at Fortune
✨Showcase Your Digital Expertise
Make sure to highlight your experience in digital marketing and media planning. Be prepared to discuss specific campaigns you've managed, the strategies you employed, and the results achieved. This will demonstrate your capability to drive successful digital advertising initiatives.
✨Emphasise Relationship Building
Since this role involves managing client accounts, it's crucial to showcase your interpersonal skills. Share examples of how you've built and maintained strong client relationships in the past, and how you manage expectations effectively.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used data analytics to optimise campaign performance. Prepare to explain your approach to measuring ROI and how you've leveraged insights to enhance client satisfaction and campaign success.
✨Familiarity with Tools and Trends
Brush up on your knowledge of tools like Salesforce and Marketing Cloud, as well as current trends in digital advertising. Showing that you're up-to-date with industry innovations will set you apart as a proactive candidate who can contribute to new digital offerings.
