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- Tasks: Lead and execute digital advertising campaigns while managing client relationships.
- Company: Fortune Media aims to change the world by enhancing business practices through trusted information and storytelling.
- Benefits: Enjoy a collaborative work environment in London with opportunities for professional growth.
- Why this job: Join a dynamic team focused on innovation in digital advertising and make a real impact.
- Qualifications: 4-6 years in digital marketing or account management; agency experience preferred.
- Other info: This role requires being in the London office 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: Fortune is seeking a dynamic Client Services Manager – Digital to drive the success of our digital advertising initiatives. In this role, you will manage and execute online advertising campaigns, develop strategic media plans, and build strong client relationships. You will play a key role (as directed by the management) in campaign management and strategic planning, ensuring seamless execution and client satisfaction while enabling our sales teams to focus on revenue generation.
Key Responsibilities:
- Lead the development and execution of digital advertising campaigns, ensuring optimal performance and client satisfaction.
- Serve as the primary point of contact for client accounts, managing expectations and fostering long-term relationships.
- Collaborate with sales, custom content and marketing teams to craft compelling media plans that align with client objectives and maximize revenue.
- Oversee campaign optimization, leveraging data analytics to enhance performance and ROI.
- Provide guidance on digital advertising best practices and account management.
- Contribute to the development of new digital offerings, staying ahead of industry trends and innovations.
- Streamline processes for RFP responses, insertion orders, and sales follow-ups to improve efficiency.
- Work closely with editorial teams and custom content teams to ensure branded content initiatives align with Fortune’s audience and editorial standards.
Qualifications & Experience:
- 4–6 years of experience in digital marketing, media planning, or account management; experience at an agency or publisher preferred.
- The role requires being in our London City-based office and 5 days per week.
- Lean, fast-paced, collaborative work environment focusing on delivering high-quality results.
- Be authorized in the UK as we can't offer work sponsorship at this point.
- Familiarity with Salesforce, Marketing Cloud, Cvent etc.
- Proven experience in selling digital inventory, branded content, print advertisements, logo licenses, and event sponsorships.
- Excellent organizational, interpersonal, and communication skills, with the ability to build relationships quickly via phone and email.
- Ability to collaborate cross-functionally and manage multiple projects efficiently under tight deadlines.
- Strong analytical, strategic thinking, and problem-solving abilities with high attention to detail.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with database management.
- A proactive, confident, and solution-oriented mindset in managing multiple clients and projects.
- Creative thinker with the ability to develop and implement innovative digital solutions.
If you are a detail-oriented, proactive, and strategic client services professional with a passion for digital advertising and custom content, we want to hear from you! Apply now to join Fortune’s growing team in London.
About Fortune:
At Fortune Media, our mission is to change the world by making business better. We achieve that by providing trusted information, great storytelling, rigorous benchmarking and world-class community building. We focus on the world’s leading companies and have built strong, long-standing relationships with the Fortune 500 C-suite globally. They engage with us across digital platforms, print, live events, and data-driven content.
Client Services Manager- Digital employer: Fortune
Contact Detail:
Fortune Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager- Digital
✨Tip Number 1
Familiarise yourself with the latest trends in digital advertising and media planning. This will not only help you understand the industry better but also allow you to speak confidently about innovative solutions during interviews.
✨Tip Number 2
Network with professionals in the digital marketing space, especially those who have experience in client services or account management. Attend industry events or webinars to make connections that could lead to referrals.
✨Tip Number 3
Brush up on your analytical skills, particularly with tools like Salesforce and Marketing Cloud. Being able to demonstrate your proficiency in data analytics during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed client relationships and executed campaigns in the past. Having concrete stories ready will showcase your experience and problem-solving abilities effectively.
We think you need these skills to ace Client Services Manager- Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital marketing, media planning, and account management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital advertising and your ability to build client relationships. Mention specific examples of successful campaigns you've managed and how they align with the role.
Showcase Analytical Skills: In your application, emphasise your analytical and strategic thinking abilities. Provide examples of how you've used data analytics to optimise campaign performance and enhance ROI in previous roles.
Highlight Collaboration Experience: Demonstrate your ability to work cross-functionally by including examples of past collaborations with sales, content, and marketing teams. This will show that you can effectively manage multiple projects and contribute to team success.
How to prepare for a job interview at Fortune
✨Know Your Digital Advertising Basics
Make sure you brush up on the fundamentals of digital advertising. Understand key concepts like campaign management, media planning, and performance metrics. This knowledge will help you speak confidently about how you can drive success in the role.
✨Showcase Your Client Relationship Skills
Prepare examples that demonstrate your ability to build and maintain strong client relationships. Think of specific instances where you managed client expectations or resolved issues effectively. This will highlight your interpersonal skills, which are crucial for this position.
✨Familiarise Yourself with Relevant Tools
Since familiarity with tools like Salesforce and Marketing Cloud is important, make sure you know how they work. If you have experience using these platforms, be ready to discuss how you've leveraged them in past roles to enhance campaign performance.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've used data analytics to optimise campaigns in the past. Highlight your problem-solving abilities and attention to detail by sharing specific examples of how your analytical skills led to improved ROI for clients.
