A dynamic, successful, growing UK-based digital business is seeking an eCommerce Director to lead the next critical phase of its evolution.
The business operates at significant scale generating hundreds of millions in annual revenue. With strong fundamentals in place and a well-established acquisition engine, the next phase of growth is focused on optimising customer journeys, increasing conversion, and driving greater lifetime value through a more sophisticated, data-led approach to digital experience and CRM.
This is a newly created, high-impact leadership role reporting to the C-suite, with regular exposure to the CEO and executive team. The successful candidate will own the end-to-end digital customer journey across web and app, including trading performance, experimentation, personalisation, and lifecycle engagement.
Key responsibilities include:
- Owning digital trading performance across all customer touchpoints, driving conversion, revenue per session, and customer value
- Building and embedding a robust experimentation and test-and-learn culture
- Defining and delivering a clear, prioritised roadmap across digital experience and customer journeys
- Leading CRM and customer engagement strategy to drive repeat behaviour and long-term value
- Working cross-functionally with Product, Engineering, Analytics, and Commercial teams to deliver measurable outcomes
- Building and leading a high-performing, commercially focused team
The environment is distinctive: highly commercial, informal, low-ego, and strongly outcome-oriented. Success in this role will come from intellectual curiosity, pragmatism, and the ability to influence through credibility rather than hierarchy.
Candidates must bring:
- Proven experience owning digital trading, ecommerce performance, or customer journey optimisation within a transactional online business
- Strong commercial accountability for metrics such as conversion, revenue, or customer lifetime value
- Experience building experimentation capability and leveraging data to drive decisions
- A collaborative, hands-on leadership style suited to a non-corporate, high-trust culture
Director of Ecommerce in Torquay employer: Fortune Hill
Fortune Hill is an excellent employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong emphasis on employee growth, we offer tailored development opportunities and support for our team members to thrive in their careers. Our commitment to innovation and excellence ensures that you will be part of a forward-thinking organisation that values your contributions and encourages meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Ecommerce in Torquay
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Fortune Hill are looking for when hiring for a Director of Ecommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Fortune Hill for the Director of Ecommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Fortune Hill as a Director of Ecommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Fortune Hill’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Director of Ecommerce.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Fortune Hill, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Fortune Hill's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Fortune Hill. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Fortune Hill
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Fortune Hill uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Fortune Hill. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
