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For Companies At a Glance
- Tasks: Assist customers with loans and provide excellent service in a dynamic retail environment.
- Company: Join a leading financial institution focused on customer satisfaction and growth.
- Benefits: Training provided, competitive salary, and opportunities for career advancement.
- Why this job: Make a difference in people's lives by helping them secure the right financial solutions.
- Qualifications: O Level/Diploma/Bachelor's Degree and strong communication skills required.
- Other info: Flexible working hours with a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Requirements
- Candidate must possess at least "O" Level / Diploma / Bachelor's Degree
- Required skill(s): MS Excel, MS Word
- Familiarity with computer, smartphone applications and software
- Excellent communication and interpersonal skills
- Able to work in a goal-oriented environment
- Able to work retail hours (weekends), 5 days per week
- Customer satisfaction orientation
- Training is provided by the company
Responsibilities
- Attend to walk-in and telephone enquiries in a professional manner
- Explore and introduce different types of services and options that are available to clients
- Organize and analyze customer intention and information
- Perform general administrative and clerical duties
- Maintain and update customer’s records
- Handle client complaints and take appropriate action to resolve them
Loans Officer employer: FORTUNE CREDIT PTE. LTD.
Contact Detail:
FORTUNE CREDIT PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loans Officer
✨Tip Number 1
Get to know the company before your interview! Research their services and values so you can show them you're genuinely interested. This will help you stand out and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, it's crucial to convey information clearly and professionally. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've handled customer complaints or tricky situations in the past. This will show them you can keep customers happy, even when things get tough!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Loans Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Loans Officer role. We want to see your MS Excel and Word skills shine, so don’t hold back on showcasing those!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it professional but let your enthusiasm for customer satisfaction and the role come through. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it’s super straightforward!
How to prepare for a job interview at FORTUNE CREDIT PTE. LTD.
✨Know Your Stuff
Make sure you brush up on your knowledge of loans and financial services. Familiarise yourself with the different types of loans and how they work, as well as any recent trends in the industry. This will show that you're genuinely interested and prepared.
✨Excel at Excel
Since MS Excel is a required skill, practice using it before your interview. Be ready to discuss how you've used Excel in past roles or projects. If possible, prepare to demonstrate your skills with examples, like data analysis or creating reports.
✨Communication is Key
As a Loans Officer, you'll need excellent communication skills. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can handle customer enquiries professionally.
✨Customer-Centric Mindset
Showcase your customer satisfaction orientation by preparing examples of how you've handled client complaints or gone above and beyond for customers in previous roles. This will highlight your ability to maintain a positive relationship with clients, which is crucial for this position.
