At a Glance
- Tasks: Support sales activities and deliver exceptional customer experiences.
- Company: Join a dynamic team in a proactive sales environment.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Collaborative atmosphere with opportunities for process improvement.
- Why this job: Be the backbone of our sales team and make a real difference.
- Qualifications: Experience in B2B sales support and strong organisational skills.
The predicted salary is between 25185 - 28500 £ per year.
We’re looking for a proactive and customer-focused Sales Administrator to join our Sales Operations team in Westerham. This key role supports both our customers and the external Sales Team, ensuring orders, enquiries and processes are handled accurately and efficiently. You’ll be part of a highly skilled team that responds to customer needs while actively searching for opportunities to enhance service, promote products and add value.
What You Will Be Responsible For
- Customer Support & Order Management – Handling inbound customer enquiries via phone and email in a timely and professional manner; Processing purchase orders via email, EDI and customer-specific portals; Managing customer queries and complaints with a solutions-focused approach; Supporting the achievement of customer satisfaction targets.
- Sales & Internal Team Support – Providing administrative support to the external Sales Team; Assisting with pricing, promotions and product information; Supporting new product set-up and maintaining customer databases; Raising FOC and marketing orders, coordinating dispatch of materials and displays.
- Coordination & Operational Support – Working closely with supply chain and dispatch teams to ensure on-time delivery; Tracking courier deliveries and escalating issues where required; Carrying out stock checks and supporting wider Customer Service teams when needed.
- Process Improvement & Accountability – Keeping up to date with and implementing new systems and processes; Supporting continuous improvement initiatives within the team; Taking ownership of assigned tasks such as returns (RMA), reporting and international account support.
You’ll Bring
- Experience in a B2B sales support or customer service environment.
- Strong administrative and organisational skills.
- Confidence managing customer queries and resolving issues effectively.
- Experience working with customer databases and MS Office (Excel, Word, Outlook).
- Excellent communication skills with a professional and engaging telephone manner.
- Ability to work to deadlines and manage multiple priorities.
- A proactive, positive and team-oriented approach.
- A strong customer focus with a drive to deliver high quality service.
What Your Colleagues Say About You
- Organised, reliable, and detail-focused.
- Calm and professional when handling customer queries.
- Positive, proactive and solutions-oriented.
- A strong team player who supports others.
- Customer-focused with a can-do attitude.
Core Competencies
- Cultivates Innovation – Looks for ways to improve processes and enhance service.
- Active Learner – Builds knowledge of products, systems and processes.
- Collaborates – Works effectively across teams to deliver results.
- Plans and Aligns – Manages workload to meet deadlines and priorities.
Sales Administrator in Westerham employer: Fortune Brands
Join our dynamic Sales Operations team in Westerham, where we prioritise a customer-centric approach and foster a collaborative work culture. As a Sales Administrator, you'll benefit from ongoing professional development opportunities, a supportive environment that encourages innovation, and the chance to make a meaningful impact on customer satisfaction. We value your contributions and offer a workplace that thrives on teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Westerham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortune Brands. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortune Brands before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Westerham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortune Brands:Your cover letter is your chance to shine! Tell us why you want to work at Fortune Brands specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortune Brands!
How to prepare for a job interview at Fortune Brands
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
