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For Companies At a Glance
- Tasks: Deliver exceptional customer service and technical support in a fast-paced environment.
- Company: Join Fortune Brands Innovations, a dynamic leader in home products.
- Benefits: Enjoy 33 days holiday, flexible working, and health support.
- Why this job: Be part of a supportive team and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and technical knowledge required.
- Other info: Exciting growth opportunities in a collaborative and innovative workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We currently have an exciting opportunity to join our growing Customer Service Team as a Customer Service Representative – In Warranty on a Part Time, Fixed Term Contract until August 2026. Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You\\\’ll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits – always aiming for first-time resolution. This is a fast-paced call centre environment where you\\\’ll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.
What You\\\’ll Be Doing
- Delivering excellent customer service by handling enquiries and complaints professionally.
- Providing technical advice, fault finding, and scheduling service appointments.
- Communicating confidently and effectively with customers.
- Maintaining accurate customer records.
- Supporting other areas of the contact centre during busy periods.
- Promoting and living our safety-first culture.
- Identifying issues, finding solutions, and continuously improving how we work.
What We\\\’re Looking For
- Experience: Strong customer orientation and proven experience in a customer-facing role.
- Background in handling service-related queries within a quality framework.
- Excellent technical ability.
- Strong communication skills (verbal and written).
- Ability to handle difficult situations with professionalism and empathy.
- Goal-oriented with sound judgement and initiative.
- Strong team player with high attention to detail.
Behaviours & Attitudes
- Patient, compassionate, and empathetic.
- Positive, confident, and resilient.
- Self-motivated, ambitious, and adaptable.
- A collaborative team player with a strong work ethic.
What Your Colleagues Say About You
- A problem-solver with great ideas and solutions.
- An excellent communicator who engages at all levels.
- Highly organised, methodical, and detail-oriented.
Why Join Us?
At Fortune Brands, we don\\\’t just reward results – we value how you contribute to our success. With a pay-for-performance culture, a supportive team environment, and opportunities to grow, this is the place to build a rewarding career.
The Benefits
- 33 days holiday (including Bank Holidays)
- Annual Incentive Plan Bonus
- Employee Assistance Programme & Health & Wellbeing support
- Life Assurance & Pension Plan
- High Street Reward Scheme & Refer a Friend Programme
- Free Parking & Eye Care support for frequent technology users
- Flexible working model
- Employee Recognition Programme
Our Hiring Process
- Initial discussion with our Resourcing Team
- On-site interview process (1-2 stages depending on role).
- Successful candidates will receive confirmation and start date details.
- If you haven\\\’t heard back within 4 weeks, please consider your application unsuccessful.
- Due to high volumes, individual feedback cannot be provided.
Please note – we are unable to offer sponsorship on this role.
About Fortune Brands Innovations
Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftsmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert – the brands that make up the House of Rohl. Fortune Brands Innovations
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Customer Service Representative - IW Team employer: Fortune Brands
Contact Detail:
Fortune Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - IW Team
✨Tip Number 1
Get to know the company inside out! Research Fortune Brands and their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky situations with professionalism and empathy when it counts.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise, and don’t shy away from sharing examples of how you've resolved customer issues in the past. It’s all about demonstrating your ability to connect with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at Fortune Brands. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Representative - IW Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer-facing roles and any technical skills that match what we're looking for. This shows us you’re genuinely interested and have the right background!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong verbal and written skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively handled customer queries in the past.
Emphasise Problem-Solving Abilities: We love a good problem-solver! In your application, mention specific instances where you've identified issues and found solutions, especially in a customer service context. This will help us see how you can contribute to our team's success.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you're proactive and know how to navigate the process!
How to prepare for a job interview at Fortune Brands
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences in handling enquiries and complaints, and think of specific examples where you provided exceptional support or resolved issues effectively.
✨Show Off Your Technical Skills
Since this role requires strong technical knowledge, prepare to demonstrate your ability to troubleshoot and provide technical advice. Familiarise yourself with common issues related to the products and services offered by the company, so you can speak confidently about them.
✨Practice Your Communication Skills
Effective communication is key in a call centre environment. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions.
✨Emphasise Your Team Player Attitude
This role is all about collaboration, so be prepared to share examples of how you've worked well in a team. Highlight your ability to support colleagues during busy periods and your commitment to maintaining a positive work environment.
