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- Tasks: Deliver exceptional customer service and manage enquiries for top brands.
- Company: Join Fortune Brands Innovations, a prestigious company with a commitment to quality.
- Benefits: Enjoy competitive salary, 33 days holiday, and performance incentives.
- Why this job: Make a real difference in a dynamic team while developing your skills.
- Qualifications: Strong communication skills and a proactive, organised approach.
- Other info: Exciting growth opportunities in a rapidly expanding company.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments where your problem-solving skills shine? Are you looking for a rewarding career where you can make a real difference? If so, then climb aboard!
We are currently on the lookout for a Customer Service Business Agent to join our dynamic and energetic team in Rainham, Greater London. This is your chance to become a vital part of an innovative organisation that values your talent and dedication in a thriving industry.
Hours of Work: Full time
Customer Service Business Agent Duties:
- Support our business customers across the renowned House of Rohl and Aqualisa brands.
- Manage customer enquiries related to order status, stock, pricing, and product information.
- Ensure smooth communication throughout the order process.
- Maintain accurate customer records.
- Collaborate with internal teams to optimise customer satisfaction.
- Handle complaints, support returns, and contribute to operational efficiency.
Customer Service Business Agent Requirements:
- Strong attention to detail with a proactive and organised approach.
- Excellent communication and relationship-building skills.
- Ability to problem-solve and prioritise effectively under pressure.
- Team-oriented with a collaborative mindset.
- Willing to learn and develop new skills constantly.
Customer Service Business Agent Benefits:
- Competitive annual salary package.
- 33 days holiday including Bank Holidays.
- Annual Incentive Plan rewarding your performance.
- Comprehensive Employee Assistance Programme.
- Life Assurance and Pension Plan for your peace of mind.
Meet the Organisation: Fortune Brands Innovations is a prestigious US-based company listed on the New York Stock Exchange, renowned for owning and developing a diverse portfolio of premium home brands worldwide. Our British luxury brands—Shaws, Perrin & Rowe, Victoria + Albert, and Riobel—are brought together under the House of Rohl, united through a commitment to design, innovation, and craftsmanship. We also feature Aqualisa, a leader in digital showering technology. With manufacturing sites across the UK and a state-of-the-art facility opening soon at Wolverhampton’s i54 Business Park, we are expanding rapidly and offering exciting opportunities for talented individuals like you.
If you believe you are the perfect fit for the Customer Service Business Agent role and are eager to embark on a rewarding journey with us, DO NOT WAIT! Apply now and become part of our innovative future.
Customer Service Business Agent in Rainham employer: Fortune Brands Innovations
Contact Detail:
Fortune Brands Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Business Agent in Rainham
✨Tip Number 1
Get to know the company inside out! Research Fortune Brands Innovations and their brands like House of Rohl and Aqualisa. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves handling customer enquiries and complaints, think of scenarios where you can demonstrate your ability to resolve issues effectively. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Customer Service Business Agent in Rainham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with important details about what we’re looking for in a Customer Service Business Agent, and it’ll help you tailor your application to show us why you’re the perfect fit!
Show Off Your Skills: When writing your application, highlight your problem-solving skills and attention to detail. We want to see how you can thrive in fast-paced environments and how your experience aligns with our needs. Don’t be shy—let your personality shine through!
Be Specific and Relevant: Use specific examples from your past experiences that demonstrate your ability to manage customer enquiries and handle complaints. This will help us understand how you can contribute to our team and enhance customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re serious about joining our dynamic team at Fortune Brands Innovations!
How to prepare for a job interview at Fortune Brands Innovations
✨Know the Company Inside Out
Before your interview, take some time to research Fortune Brands Innovations and their brands like House of Rohl and Aqualisa. Understanding their values, products, and recent developments will show your genuine interest and help you connect your answers to their mission.
✨Showcase Your Problem-Solving Skills
As a Customer Service Business Agent, you'll need to demonstrate your ability to handle enquiries and complaints effectively. Prepare specific examples from your past experiences where you successfully resolved customer issues or improved processes, highlighting your proactive approach.
✨Emphasise Teamwork and Communication
This role requires excellent communication and collaboration skills. Be ready to discuss how you've worked in teams before, how you build relationships with colleagues and customers, and how you ensure smooth communication during busy times.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
