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- Tasks: Support IT infrastructure, manage helpdesk queries, and troubleshoot issues.
- Company: Join Fortune Brands Innovations, a leading US company in kitchen and bathroom design.
- Benefits: Enjoy 33 days holiday, flexible working, health plans, and employee recognition perks.
- Why this job: Be part of a dynamic team shaping technology in home improvement with innovative solutions.
- Qualifications: 2+ years in IT support, knowledge of Microsoft Server, and strong problem-solving skills required.
- Other info: Permanent, full-time role based in Westerham with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about technology? Do you thrive in a dynamic environment where innovation is key? Are you looking for an opportunity that can elevate your IT career? We are currently looking for an enthusiastic IT Technician to join our busy team in Westerham - TN16.
As an IT Technician, you will play a vital role in supporting our IT infrastructure, catering to both local and remote users across our EMEAA operations. Your responsibilities will include:
- Managing helpdesk queries
- Maintaining IT systems
- Documenting processes to ensure seamless day-to-day IT operations
- Troubleshooting issues and implementing solutions
- Educating users on new technologies
This is a permanent, full-time position.
IT Technician Requirements:
- Experience with Microsoft Server (install, AD, remote admin, configuration, security)
- Basic knowledge of networking and switch configuration
- Experience with Windows 10/11 and the Microsoft 365 suite (including Teams)
- Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems
- Excellent problem-solving skills and a proactive, solutions-focused mindset
- Ability to multitask and remain calm under pressure
- Two or more years of relevant education (ideally in Computer Science)
- Two or more years of experience in a similar IT support role
- Strong communication and interpersonal skills to support users at all levels
IT Technician Benefits:
- 33 days holiday (inclusive of Bank Holidays)
- Annual Incentive Plan Bonus Structure
- Health & Wellbeing Programme + Health Cash Plan
- Life Assurance & Pension Plan
- Flexible Working Model
- Employee Assistance Programme
- High Street Reward Scheme
- Eye Care Support for Frequent Screen Users
- Refer a Friend Programme
- Free Parking
- Employee Recognition Programme
Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations is a US-based company listed on the New York Stock Exchange, renowned for our diverse portfolio of high-quality kitchen and bathroom brands. Our commitment to design, innovation, and craftsmanship is reflected in the exceptional products we deliver. With over 600 dedicated employees and a new state-of-the-art facility at the i54 Business Park in Wolverhampton, we are excited to continue expanding our influence in the industry.
If you think you are suitable for this IT Technician role, please apply now! Don’t miss the chance to be part of a team that’s shaping the future of technology in the home improvement sector!
IT Technician employer: Fortune Brands Innovations
Contact Detail:
Fortune Brands Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server and the Microsoft 365 suite. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Fortune Brands Innovations on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the IT team, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully troubleshot IT issues or implemented solutions. Being able to share specific examples will demonstrate your problem-solving skills and proactive mindset, which are key for this role.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain technical concepts to non-technical users. This is crucial for an IT Technician, as you'll need to educate users on new technologies effectively.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Technician role. Focus on your experience with Microsoft Server, networking, and any troubleshooting you've done in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to problem-solving. Mention specific examples of how you've supported IT infrastructure or improved processes in past roles.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows 10/11, Microsoft 365, and any experience with VLANs, firewalls, or VoIP systems. This will demonstrate your technical proficiency and suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fortune Brands Innovations
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Server, Windows 10/11, and the Microsoft 365 suite. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Communicate Clearly
Strong communication skills are essential for an IT Technician. Practice explaining complex technical concepts in simple terms, as you will need to support users at all levels. Consider preparing examples of how you've successfully communicated with non-technical colleagues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've tackled IT issues in previous roles. Highlight your proactive approach and solutions-focused mindset, as these qualities are crucial for the role. Think of scenarios where you improved processes or resolved significant challenges.
✨Research the Company
Familiarise yourself with Fortune Brands Innovations and their commitment to design and innovation. Understanding their products and values will help you tailor your responses and show genuine interest in the company, making you a more appealing candidate.
