Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Agent, handling calls and resolving queries.
- Company: Fortune Brands Innovations is a leading US-based company with a focus on home products.
- Benefits: Enjoy 33 days holiday, flexible working, and a health & wellbeing programme.
- Why this job: Be the heartbeat of customer service in a vibrant, innovative environment.
- Qualifications: 2 years experience in customer service, excellent communication skills, and attention to detail required.
- Other info: Work in a state-of-the-art facility and be part of a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day presents a new challenge? We are currently looking for a Customer Service Agent to join our busy team in Rainham, Essex!
As a Customer Service Agent, you'll be the heartbeat of our customer service team, delivering a high standard of customer experience by providing critical troubleshooting advice and resolving technical queries. Your focus on customer satisfaction and effective communication will support our high-end products and services across the House of Rohl and Aqualisa product brands. You'll handle inbound calls, manage complaints, process orders, and collaborate with various departments to ensure a seamless customer journey. Your proactive approach will help us gather valuable customer feedback to continuously improve our products and services.
Hours of Work: Full-time
Customer Service Agent Requirements:
- Minimum of 2 years proven experience in a contact/call centre or customer service environment.
- Excellent written and spoken English skills.
- Strong attention to detail and the ability to problem solve under pressure.
- Experience working within a premium/luxury brand is desired.
- Proficiency in MS Office Suites and familiarity with CXone/Hubspot CRM is desired.
Customer Service Agent Benefits:
- 33 days holiday (inclusive of Bank Holidays)
- Employee Assistance Programme
- Annual Incentive Plan Bonus Structure
- Life Assurance
- Health & Wellbeing Programme, including health cash plan and employee assistance
- Pension Plan
- High St Reward Scheme
- Refer a Friend Programme
- Free Parking
- Frequent Technology User Free Eye Care
- Flexible working model
- High 5 Employee Recognition Programme
- And as an employer who values you, you will be welcomed with open arms and supported to succeed.
Meet the Organisation:
Who We Are and What We Do Fortune Brands Innovations is an innovative US-based company, flourishing on the New York Stock Exchange. We bring you a vibrant portfolio of brands, designed for homes across the globe. Our specialist kitchen and bathroom division, featuring renowned brands such as Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, is committed to craftsmanship and outstanding design. With a team of over 600 dedicated professionals and the completion of our new state-of-the-art facility at the i54 Business Park in Wolverhampton, we are ready to take this journey together.
If you think you are suitable for this Customer Service Agent role, please apply now! Embrace this opportunity to be part of a nurturing and innovative organisation where your career can flourish.
Customer Service Agent employer: Fortune Brands Innovations
Contact Detail:
Fortune Brands Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the House of Rohl and Aqualisa product brands. Understanding their offerings and unique selling points will help you engage more effectively with customers and demonstrate your passion for the products during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves troubleshooting and resolving technical queries, think of examples from your past experience where you've successfully handled difficult customer situations or complaints.
✨Tip Number 3
Practice your communication skills. As a Customer Service Agent, you'll need to convey information clearly and effectively. Consider role-playing scenarios with a friend to enhance your ability to articulate solutions under pressure.
✨Tip Number 4
Network with current or former employees of Fortune Brands Innovations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially any roles in contact or call centres. Emphasise your problem-solving skills and attention to detail, as these are crucial for the Customer Service Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've handled customer queries or complaints effectively in the past, and express your enthusiasm for working with premium brands.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience with CRM systems like CXone or Hubspot. This will demonstrate your readiness to handle the technical aspects of the role.
Showcase Your Communication Skills: Since excellent written and spoken English skills are essential, ensure your application is free from grammatical errors and flows well. Consider including a brief example of a successful communication experience with a customer to illustrate your capabilities.
How to prepare for a job interview at Fortune Brands Innovations
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially in contact or call centres. Be prepared to share specific examples of how you've handled challenging situations and resolved customer issues effectively.
✨Demonstrate Effective Communication Skills
Since excellent written and spoken English skills are crucial for this role, practice articulating your thoughts clearly. During the interview, focus on being concise and ensuring that your communication is friendly and professional.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer complaints or technical queries. Think through potential scenarios in advance and be ready to explain your thought process and the steps you would take to resolve issues.
✨Familiarise Yourself with the Company and Products
Research Fortune Brands Innovations and their product brands like House of Rohl and Aqualisa. Understanding their offerings will not only show your interest but also help you relate your answers to their specific products and services during the interview.
