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- Tasks: Deliver exceptional customer experiences and provide technical support in a vibrant call centre.
- Company: Join Fortune Brands Innovations, a global leader in innovative home brands.
- Benefits: Competitive salary, 33 days holiday, health initiatives, and an annual incentive plan.
- Why this job: Make a real impact by solving problems and enhancing customer journeys.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude.
- Other info: Exciting growth opportunities in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems? Are you eager to join a dynamic team where your skills can truly make a difference? We are currently looking for a Customer Service Representative to join our exciting and busy team in Westerham (Kent, England). Are you ready to be part of a company that values dedication, quality, and innovation? This is your chance to step into a rewarding role where your efforts are recognised and celebrated!
Hours of Work: Full-time, fixed-term role, until 31 January 2027.
As a Customer Service Representative, your main responsibilities will include providing technical support and expert advice to our customers, handling enquiries via email and telephone, diagnosing faults, scheduling service visits, and ensuring our customers receive an outstanding experience from start to finish. You will work within our vibrant call centre and play a vital role in creating a seamless customer journey by resolving issues efficiently and professionally.
Customer Service Representative Requirements:
- Experience of working in a customer-facing environment with a strong customer focus
- Excellent communication skills, both verbal and written
- Ability to handle technical information and explain it clearly to customers
- Strong organisational skills and the ability to manage multiple tasks effectively
- A positive attitude with resilience and adaptability in a busy setting
Customer Service Representative Benefits:
- Competitive salary with regular reviews and increases
- 33 days holiday (including Bank Holidays)
- Annual Incentive Plan to reward your hard work
- Employee Assistance Programme for your wellbeing
- Health & Wellbeing initiatives, including a health cash plan and pension scheme
Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations is a global leader based in the US, renowned for developing innovative, high-quality brands for homes worldwide. Our UK-based luxury kitchen and bathroom division includes prestigious brands such as Shaws, Perrin & Rowe, Victoria + Albert, and Riobel, all marketed under the House of Rohl. Committed to design excellence, craftsmanship, and innovation, we employ over 600 talented individuals. Our new state-of-the-art facility at the i54 Business Park in Wolverhampton offers exciting growth opportunities as we expand our portfolio.
If you believe you have what it takes to become a Customer Service Representative in our team, don’t wait! This is your moment to join a forward-thinking organisation that recognises talent and rewards commitment. Apply now to embark on an inspiring career journey with us!
Customer Service Representative in Biggin Hill employer: Fortune Brands Innovations
Contact Detail:
Fortune Brands Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Biggin Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fortune Brands Innovations. Understand their values and products, especially in the luxury kitchen and bathroom sector. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to convey information clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can contribute to creating outstanding customer experiences.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Don’t miss out on this opportunity to join our dynamic team!
We think you need these skills to ace Customer Service Representative in Biggin Hill
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Use examples that demonstrate your problem-solving skills and ability to handle technical information clearly, as these are key for the role.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to understand, showcasing your excellent verbal and written communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our dynamic team.
How to prepare for a job interview at Fortune Brands Innovations
✨Know the Company Inside Out
Before your interview, take some time to research Fortune Brands Innovations and its brands. Understanding their values, products, and customer service philosophy will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you solved problems or turned a negative experience into a positive one. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Clear Communication
Since excellent communication is key for this role, practice explaining technical information in simple terms. You might even want to do a mock interview with a friend, focusing on how you would handle common customer queries or issues.
✨Emphasise Your Adaptability
The job requires resilience and adaptability, so be ready to discuss how you've managed multiple tasks effectively in previous roles. Share examples that showcase your positive attitude and ability to stay calm under pressure, as this will resonate well with the interviewers.
