At a Glance
- Tasks: Lead and support the Service Engineer team while providing top-notch customer service.
- Company: Dynamic company focused on customer satisfaction and technical excellence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting role with extensive travel across the UK and EMEA.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: Strong leadership skills and technical knowledge in service engineering.
The predicted salary is between 31500 - 38500 £ per year.
Role Overview
This individual will be providing leadership support to the Service Engineer team.
This position is a multi-disciplined role requiring a wide range of skills, along with extensive travel UK and Overseas, to support activities such as:
- Provide first line technical support and training for Fortress customers throughout the UK and EMEA region
- Set up, installation, repair and maintenance of equipment in the field.
- Dealing with urgent customer requests and complaints in a timely manner.
- Provide customer training and project support as required.
- Responsible for meeting project demands and driving customer satisfaction.
- Document all activities and submit paperwork in a timely manner.
- Assess equipment performance base don field support data; recommend modifications or improvements.
- Provide leadership, developmental training, guidance and support to the Service Engineer team.
The individual will be required to perform all general Service Engineer activities along with the higher-level Team Leader responsibilities.
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Service Team Leader in Banbury employer: Fortress Technology Inc.
As a Service Team Leader at our company, you will thrive in a dynamic work environment that values leadership and innovation. We offer extensive training and development opportunities, ensuring your growth while you lead a dedicated team in delivering exceptional customer service across the UK and EMEA. Our supportive culture fosters collaboration and rewards initiative, making this an ideal place for those seeking meaningful and impactful employment.
