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- Tasks: Support customers with technical challenges and ensure a top-notch experience.
- Company: Join Fortress Safety, part of a global life-saving tech group.
- Benefits: Enjoy 25 days holiday, pension contributions, and a company bonus scheme.
- Why this job: Be a key player in customer support and make a real difference.
- Qualifications: 1-3 years in technical support or engineering, with a passion for problem-solving.
- Other info: Dynamic office environment with opportunities for growth and recognition.
The predicted salary is between 28000 - 35000 £ per year.
We’re growing at Fortress Safety, and we’re excited to be recruiting a Technical Services Engineer / Customer Technical Support Engineer (Industrial / Automation / Machinery Safety) to join our Application & Technical Support team based at our Wolverhampton HQ. Please note this is not IT / Tech Support.
We’re proud to be part of Halma plc, a FTSE 100 global group of life‑saving technology companies with over 8,000 employees across 50+ subsidiaries worldwide.
As a Technical Support Engineer, you’ll play a key role in supporting customers throughout both pre‑sale and post‑sale stages of our Interlocking products, with a strong focus on post‑sale technical support. You’ll help customers troubleshoot products, provide installation guidance and resolve technical challenges efficiently, ensuring an excellent customer experience.
- Support customers via phone and inbox, meeting agreed KPIs and response targets
- Work closely with colleagues to continuously improve support processes
- Partner with Sales to help customers correctly specify and integrate products into automation systems
- Support customer engagement through webinars, training sessions and trade shows
1–3 years’ experience in technical support, field service or an engineering‑based role
- Exposure to industrial safety systems, PLCs, HMIs or automation technologies (hands‑on experience is a plus)
- Technical Support Engineer
- Office‑based
- Contract: Permanent
25 days holiday plus bank holidays
- Pension with employer contributions up to 10.5%
- Company bonus scheme
- Life assurance cover
- Annual Halma share vesting scheme
- Bike to work scheme
- Airport parking discounts
- Long service recognition
If you’re passionate about technology, problem‑solving and customer support, we’d love to hear from you.
Product Support Engineer - Junior Engineer in Wolverhampton employer: Fortress Safety
Contact Detail:
Fortress Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - Junior Engineer in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Fortress Safety and Halma plc, so you can chat confidently about their products and values during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be helping customers with technical challenges, brush up on your problem-solving techniques. Maybe even run through some mock scenarios with a friend to get comfortable explaining solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining us at Fortress Safety!
We think you need these skills to ace Product Support Engineer - Junior Engineer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Technical Support Engineer. Highlight any relevant experience you have in technical support, industrial safety systems, or automation technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and customer support. Share specific examples of how you've solved problems in the past, as this will show us your problem-solving skills in action.
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! Make sure to convey your enthusiasm for the position and the company in your application. Let us know why you want to be part of Fortress Safety and how you can contribute to our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Fortress Safety
✨Know Your Stuff
Make sure you brush up on your knowledge of industrial safety systems, PLCs, and automation technologies. Familiarise yourself with Fortress Safety's products and how they integrate into automation systems. This will show that you're genuinely interested and ready to tackle technical challenges.
✨Practice Problem-Solving
Since the role involves troubleshooting and resolving technical issues, practice common scenarios you might face. Think about how you would guide a customer through a problem or installation process. Being able to articulate your thought process clearly will impress the interviewers.
✨Show Your Customer Focus
This position is all about providing excellent customer support. Be prepared to discuss past experiences where you've gone above and beyond for a customer. Highlight your communication skills and how you ensure a positive experience, whether it’s over the phone or via email.
✨Engage with the Team
Collaboration is key in this role, so be ready to talk about how you work with others. Share examples of how you've partnered with colleagues to improve processes or support customers. This will demonstrate that you’re a team player who values collaboration in achieving success.