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For Companies At a Glance
- Tasks: Support customers with technical queries and ensure excellent product experience.
- Company: Join Fortress Safety, a leader in machinery safety since 1977.
- Benefits: Enjoy 25 days holiday, pension contributions, and a company bonus scheme.
- Other info: Inclusive workplace celebrating diversity and offering great career growth.
- Why this job: Be part of a global team making a real impact in safety technology.
- Qualifications: 1-3 years in technical support or engineering; strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re growing at Fortress Safety, and we’re excited to be recruiting a Technical Support Engineer / Product Support Engineer (Industrial / Automation / Machinery Safety) to join our Application & Technical Support team based at our Wolverhampton HQ. Please note this is not IT / Tech Support.
About Fortress Safety
Fortress Safety are experts in machinery safety and interlocking. Since 1977, we’ve been protecting people and equipment in hazardous environments across the world. Headquartered in Wolverhampton, we operate globally across the USA, Europe, Australia, China and India. We’re proud to be part of Halma plc, a FTSE 100 global group of life-saving technology companies with over 8,000 employees across 50+ subsidiaries worldwide.
The role
As a Technical Support Engineer, you’ll play a key role in supporting customers throughout both pre-sale and post-sale stages of our Interlocking products, with a strong focus on post-sale technical support. You’ll help customers troubleshoot products, provide installation guidance and resolve technical challenges efficiently, ensuring an excellent customer experience.
What you’ll be doing
- Build strong technical knowledge of Fortress products, user requirements and relevant standards
- Support customers via phone and inbox, meeting agreed KPIs and response targets
- Diagnose and resolve complex technical and product-related queries
- Work closely with colleagues to continuously improve support processes
- Partner with Sales to help customers correctly specify and integrate products into automation systems
- Support customer engagement through webinars, training sessions and trade shows
What we’re looking for
- 1–3 years’ experience in technical support, field service or an engineering-based role
- Exposure to industrial safety systems, PLCs, HMIs or automation technologies (hands-on experience is a plus)
- Strong problem-solving and troubleshooting skills
- Clear and confident communication skills, written and verbal
- A collaborative mindset with the ability to work cross-functionally
- Degree in Engineering or a related technical discipline (or equivalent experience gained on the job)
Role details
- Location: Fortress Interlocks, Wolverhampton (WV4 6FB)
- Working pattern: Office-based
- Salary: £30,000 – £40,000 per annum
- Contract: Permanent
Benefits
- 25 days holiday plus bank holidays
- Pension with employer contributions up to 10.5%
- Company bonus scheme
- Life assurance cover
- Annual Halma share vesting scheme
- Bike to work scheme
- Eyecare scheme
- Airport parking discounts
- Long service recognition
Inclusion & belonging
At Fortress, we don’t just accept difference – we celebrate it. We’re committed to creating an inclusive environment for everyone. If you need any adjustments during the recruitment process, please let us know.
Interested? If you’re passionate about technology, problem-solving and customer support, we’d love to hear from you.
Product Support Engineer in Wolverhampton employer: Fortress Safety
Contact Detail:
Fortress Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Wolverhampton
✨Tip Number 1
Get to know Fortress Safety and their products inside out. Familiarise yourself with their machinery safety systems and interlocking solutions. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've had to troubleshoot technical issues. Be ready to share these experiences in your interviews, as they’ll demonstrate your ability to handle complex queries.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially a foot in the door!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your relevant experience and skills, and don’t forget to follow up after submitting your application to show your enthusiasm!
We think you need these skills to ace Product Support Engineer in Wolverhampton
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand Fortress Safety and the role of a Product Support Engineer. Familiarise yourself with our products and the technical aspects mentioned in the job description. This will help you tailor your application and show us you're genuinely interested.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make sure your points are easy to follow and get straight to the point.
Show Off Your Experience: Highlight any relevant experience you have in technical support or engineering roles. Share specific examples of how you've solved problems or supported customers in the past. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Fortress Safety
✨Know Your Stuff
Make sure you have a solid understanding of Fortress Safety's products and the industrial safety systems they work with. Brush up on relevant standards and be ready to discuss how your experience aligns with their needs.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you diagnosed issues or provided solutions, as this will demonstrate your troubleshooting abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves supporting customers, being able to explain complex concepts in simple terms is crucial. Consider doing mock interviews to refine your communication skills.
✨Be Collaborative
Highlight your ability to work well with others. Fortress Safety values a collaborative mindset, so be prepared to discuss how you've partnered with colleagues or teams in previous roles to achieve common goals.