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For Companies At a Glance
- Tasks: Support customers with technical queries and ensure excellent product experiences.
- Company: Join Fortress Safety, a leader in machinery safety since 1977.
- Benefits: Enjoy 25 days holiday, pension contributions, and a company bonus scheme.
- Why this job: Be part of a global team making a real impact in safety technology.
- Qualifications: 1-3 years in technical support or engineering, with strong problem-solving skills.
- Other info: Inclusive workplace celebrating diversity and offering great career growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re growing at Fortress Safety, and we’re excited to be recruiting a Technical Support Engineer / Product Support Engineer (Industrial / Automation / Machinery Safety) to join our Application & Technical Support team based at our Wolverhampton HQ. Please note this is not IT / Tech Support.
About Fortress Safety
Fortress Safety are experts in machinery safety and interlocking. Since 1977, we’ve been protecting people and equipment in hazardous environments across the world. Headquartered in Wolverhampton, we operate globally across the USA, Europe, Australia, China and India. We’re proud to be part of Halma plc, a FTSE 100 global group of life‑saving technology companies with over 8,000 employees across 50+ subsidiaries worldwide.
The role
As a Technical Support Engineer, you’ll play a key role in supporting customers throughout both pre‑sale and post‑sale stages of our Interlocking products, with a strong focus on post‑sale technical support. You’ll help customers troubleshoot products, provide installation guidance and resolve technical challenges efficiently, ensuring an excellent customer experience.
What you’ll be doing
- Build strong technical knowledge of Fortress products, user requirements and relevant standards
- Support customers via phone and inbox, meeting agreed KPIs and response targets
- Diagnose and resolve complex technical and product‑related queries
- Work closely with colleagues to continuously improve support processes
- Partner with Sales to help customers correctly specify and integrate products into automation systems
- Support customer engagement through webinars, training sessions and trade shows
What we’re looking for
- 1–3 years’ experience in technical support, field service or an engineering‑based role
- Exposure to industrial safety systems, PLCs, HMIs or automation technologies (hands‑on experience is a plus)
- Strong problem‑solving and troubleshooting skills
- Clear and confident communication skills, written and verbal
- A collaborative mindset with the ability to work cross‑functionally
- Degree in Engineering or a related technical discipline (or equivalent experience gained on the job)
Role details
- Location: Fortress Interlocks, Wolverhampton (WV4 6FB)
- Working pattern: Office‑based
- Salary: £30,000 – £40,000 per annum
- Contract: Permanent
Benefits
- 25 days holiday plus bank holidays
- Pension with employer contributions up to 10.5%
- Company bonus scheme
- Life assurance cover
- Annual Halma share vesting scheme
- Bike to work scheme
- Eyecare scheme
- Airport parking discounts
- Long service recognition
Inclusion & belonging
At Fortress, we don’t just accept difference – we celebrate it. We’re committed to creating an inclusive environment for everyone. If you need any adjustments during the recruitment process, please let us know.
Interested?
If you’re passionate about technology, problem‑solving and customer support, we’d love to hear from you.
Product Support Engineer in Birmingham employer: Fortress Safety
Contact Detail:
Fortress Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Birmingham
✨Tip Number 1
Get to know Fortress Safety inside out! Familiarise yourself with their products and the industry standards. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you’ve had to troubleshoot or resolve technical issues. Be ready to share these experiences during your conversations with the team.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions about machinery safety and automation. It’s a great way to get insights and make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Fortress Safety team.
We think you need these skills to ace Product Support Engineer in Birmingham
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand Fortress Safety's products and the role of a Product Support Engineer. This will help you tailor your application to show how your skills match what we're looking for.
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through!
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've tackled technical challenges or provided support. We love seeing how you approach problems and find solutions, so don't hold back!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fortress Safety
✨Know Your Stuff
Make sure you have a solid understanding of Fortress Safety's products and the industrial safety systems they work with. Brush up on relevant standards and be ready to discuss how your experience aligns with their needs.
✨Practice Problem-Solving
Prepare for technical questions by practising how you would troubleshoot common issues related to automation technologies. Think through scenarios where you've successfully resolved complex queries in the past.
✨Communicate Clearly
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend to get comfortable explaining technical concepts in simple terms.
✨Show Your Collaborative Spirit
Fortress Safety values teamwork, so be prepared to share examples of how you've worked cross-functionally in previous roles. Highlight any experiences where you partnered with sales or other departments to enhance customer support.