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- Tasks: Be the go-to person for technical support and problem-solving in defence engineering.
- Company: Join a growing specialist defence engineering business with global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a dynamic and supportive environment.
- Why this job: Make a difference in critical systems while developing your engineering skills.
- Qualifications: HNC/HND in Engineering and strong problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
Key responsibilities:
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Carry out initial fault triage and technical investigations
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
- Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines
To be successful in this role, you will have:
- HNC/HND or equivalent in Engineering
- Previous engineering support, field service or technical coordination experience
- Strong fault-finding and problem-solving skills
- Electrical, electronic or mechanical engineering knowledge
- Ability to interpret technical drawings and documentation
- Strong communication and customer-facing skills
- Defence, marine, aerospace or other regulated industry experience
- Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This is a full-time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki.
In-Service Support Engineer in Stockport employer: Fortress Recruit Ltd
Contact Detail:
Fortress Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Service Support Engineer in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence engineering sector and let them know you're on the hunt for an In-Service Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge, especially around naval and maritime systems. Be ready to showcase your problem-solving skills and how you've tackled customer enquiries in the past. Practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings that match your skills and experience. Tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace In-Service Support Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and problem-solving skills. We want to see how your experience aligns with the role of In-Service Support Engineer, so don’t be shy about showcasing relevant projects or roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit us. Mention your customer-facing experience and any specific knowledge of naval and maritime systems.
Showcase Communication Skills: Since this role involves liaising with customers and engineers, make sure to highlight your strong communication skills in your application. We love candidates who can convey complex technical information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially around naval and maritime systems. Be ready to discuss specific technical issues you've encountered in the past and how you resolved them. This will show that you can handle the role's responsibilities.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about situations where you had to triage faults or coordinate support activities. Highlighting these experiences will demonstrate your ability to think on your feet and provide effective solutions.
✨Communicate Like a Pro
Since this role involves liaising with customers and engineers, practice your communication skills. Be clear and concise when explaining technical concepts. You might even want to role-play some customer interactions to build your confidence.
✨Get Familiar with Documentation
Review any relevant technical documentation, service manuals, and reporting formats that are common in the defence industry. Being able to discuss how you’ve handled documentation in the past will show that you’re detail-oriented and understand the importance of accurate records.