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- Tasks: Be the go-to person for technical support and problem-solving in defence engineering.
- Company: Join a growing specialist defence engineering business with global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a dynamic environment supporting naval and maritime systems.
- Why this job: Make a difference in critical systems while developing your engineering skills.
- Qualifications: HNC/HND in Engineering and strong problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
Key responsibilities:
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Carry out initial fault triage and technical investigations
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
- Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines
To be successful in this role, you will have:
- HNC/HND or equivalent in Engineering
- Previous engineering support, field service or technical coordination experience
- Strong fault-finding and problem-solving skills
- Electrical, electronic or mechanical engineering knowledge
- Ability to interpret technical drawings and documentation
- Strong communication and customer-facing skills
- Defence, marine, aerospace or other regulated industry experience
- Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This is a full-time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki.
In-Service Support Engineer in Southampton employer: Fortress Recruit Ltd
Contact Detail:
Fortress Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Service Support Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those in defence or maritime sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss real-life scenarios where you've tackled issues head-on, as this will show you're the perfect fit for the In-Service Support Engineer role.
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex technical concepts in simple terms. This is crucial since you'll be liaising with customers and engineers alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace In-Service Support Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and problem-solving skills. We want to see how your experience aligns with the role of In-Service Support Engineer, so don’t be shy about showcasing relevant projects or roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit us. Mention your customer interaction experience and any specific knowledge of naval or maritime systems.
Showcase Your Communication Skills: Since this role involves liaising with customers and engineers, make sure to highlight your strong communication skills in your application. We love candidates who can convey complex technical information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you receive updates promptly. Plus, it’s super easy!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially in electrical, electronic, and mechanical systems. Be ready to discuss specific technical issues you've encountered and how you resolved them, as this will show your problem-solving skills.
✨Understand the Role
Familiarise yourself with the key responsibilities of an In-Service Support Engineer. Think about how your previous experiences align with tasks like fault triage, coordinating field engineer visits, and liaising with customers. This will help you articulate your fit for the role.
✨Prepare for Customer Interaction
Since this role involves a lot of customer-facing communication, practice how you would handle technical enquiries. Prepare examples of how you've successfully communicated complex information to non-technical clients in the past.
✨Show Your Team Spirit
This position requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Highlight any instances where you coordinated with engineers, suppliers, or internal teams to deliver support activities on time.