Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for technical support and problem-solving in defence engineering.
- Company: Join a specialist defence engineering business with a global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a dynamic and supportive environment.
- Why this job: Make a difference in critical systems while developing your engineering skills.
- Qualifications: HNC/HND in Engineering and strong problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
Key responsibilities:
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Carry out initial fault triage and technical investigations
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
- Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines
To be successful in this role, you will have:
- HNC/HND or equivalent in Engineering
- Previous engineering support, field service or technical coordination experience
- Strong fault-finding and problem-solving skills
- Electrical, electronic or mechanical engineering knowledge
- Ability to interpret technical drawings and documentation
- Strong communication and customer-facing skills
- Defence, marine, aerospace or other regulated industry experience
- Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This is a full-time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki.
In-Service Support Engineer in Reading employer: Fortress Recruit Ltd
Contact Detail:
Fortress Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Service Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence engineering sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in naval and maritime systems. Be ready to discuss how your technical background and problem-solving skills can make a difference in their operations.
✨Tip Number 3
Show off your communication skills! In this role, you'll be liaising with customers and engineers, so practice explaining complex technical issues in simple terms. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace In-Service Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and problem-solving skills. We want to see how your experience aligns with the role of In-Service Support Engineer, so don’t be shy about showcasing relevant projects or roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit our team. Remember to mention your customer-facing experience and coordination skills, as these are key for us.
Showcase Your Communication Skills: Since this role involves liaising with customers and engineers, make sure your application reflects your strong communication abilities. Whether it’s through your CV or cover letter, we want to see clear and concise language that demonstrates your ability to interact effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we do!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially in electrical, electronic, and mechanical systems. Be ready to discuss specific technical issues you've encountered in the past and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about situations where you had to triage faults or coordinate support activities, and be ready to explain your thought process.
✨Communicate Like a Pro
Since this role involves liaising with customers and engineers, practice your communication skills. Be clear and concise when discussing technical information, and show that you can adapt your language to suit different audiences.
✨Familiarise Yourself with Documentation
Get comfortable with technical documentation, service manuals, and reporting formats. You might be asked about how you handle paperwork or maintain support trackers, so having a solid understanding will give you an edge.