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- Tasks: Be the go-to person for technical support and coordinate engineering visits worldwide.
- Company: Join a leading defence engineering business making a global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a supportive and innovative team.
- Why this job: Solve real-world problems and support critical systems in a dynamic environment.
- Qualifications: HNC/HND in Engineering and experience in technical support or coordination.
The predicted salary is between 35000 - 45000 £ per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
HNC/HND or equivalent in Engineering
Previous engineering support, field service or technical coordination experience
Electrical, electronic or mechanical engineering knowledge
Defence, marine, aerospace or other regulated industry experience
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This is a full time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
Support Engineer / Field Service Engineer in Poole employer: Fortress Recruit Ltd
Contact Detail:
Fortress Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer / Field Service Engineer in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence engineering sector and let them know you're on the hunt for a Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Since you'll be dealing with naval and maritime systems, make sure you can confidently discuss relevant engineering concepts and problem-solving scenarios. Practice makes perfect!
✨Tip Number 3
Showcase your customer interaction skills! In this role, you'll be the first point of contact for technical enquiries, so be ready to demonstrate how you've successfully handled customer issues in the past. Share specific examples that highlight your communication prowess.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it’s a great way to ensure your CV gets into the right hands quickly.
We think you need these skills to ace Support Engineer / Field Service Engineer in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and any relevant experience in support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and customer interaction experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences make you a perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Relevant Experience: When filling out your application, focus on your previous engineering support or field service experience. Highlight any work with naval or maritime systems, as well as your coordination skills. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially in electrical, electronic, and mechanical systems. Be ready to discuss specific examples from your past experiences that showcase your problem-solving skills and technical expertise.
✨Understand the Role
Familiarise yourself with the responsibilities of a Support Engineer, particularly around customer interaction and coordinating support activities. Think about how your previous roles align with these tasks and be prepared to share relevant stories during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-world situations, like coordinating field engineer visits or managing technical enquiries. Practise articulating your thought process and decision-making skills in these scenarios to demonstrate your capability.
✨Show Enthusiasm for Defence Engineering
Express your passion for the defence sector and the importance of supporting critical systems. Research the company’s projects and values, and be ready to discuss how you can contribute to their mission and support their customers effectively.