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- Tasks: Be the go-to person for technical support and problem-solving in defence engineering.
- Company: Join a specialist defence engineering business with a global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a dynamic and supportive environment.
- Why this job: Make a difference in critical systems while developing your engineering skills.
- Qualifications: HNC/HND in Engineering and strong problem-solving abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
Key responsibilities:
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Carry out initial fault triage and technical investigations
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
- Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines
To be successful in this role, you will have:
- HNC/HND or equivalent in Engineering
- Previous engineering support, field service or technical coordination experience
- Strong fault-finding and problem-solving skills
- Electrical, electronic or mechanical engineering knowledge
- Ability to interpret technical drawings and documentation
- Strong communication and customer-facing skills
- Defence, marine, aerospace or other regulated industry experience
- Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This a full time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki.
In-Service Support Engineer in Poole employer: Fortress Recruit Ltd
Contact Detail:
Fortress Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Service Support Engineer in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence engineering sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you've tackled challenges in the past, especially in customer-facing situations. We want to see your passion for engineering shine through!
✨Tip Number 3
Don’t forget to showcase your communication skills! As an In-Service Support Engineer, you'll be liaising with various teams and customers. Practice explaining complex technical issues in simple terms to demonstrate your ability to connect with others.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Let’s get you one step closer to landing that dream job!
We think you need these skills to ace In-Service Support Engineer in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and problem-solving skills. We want to see how your experience aligns with the role of In-Service Support Engineer, so don’t be shy about showcasing relevant projects or roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you a great fit. We love seeing enthusiasm for customer interaction and support activities.
Showcase Your Communication Skills: Since this role involves liaising with customers and engineers, it’s important to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, give examples of how you’ve effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially in electrical, electronic, and mechanical systems. Be ready to discuss specific examples of how you've solved technical issues in the past, as this will show your problem-solving skills and ability to handle customer enquiries.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your previous experience aligns with these tasks, especially around fault-finding and coordinating support activities. This will help you articulate why you're a great fit for the role.
✨Practice Your Communication Skills
Since this role involves liaising with customers and engineers, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You could ask about their approach to customer support or how they handle technical documentation, which ties back to the responsibilities mentioned in the job description.