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- Tasks: Be the go-to person for technical support and coordinate field engineer visits.
- Company: Join a growing defence engineering business making a global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Dynamic role with opportunities for growth in a regulated industry.
- Why this job: Engage in problem-solving and customer interaction while supporting critical systems.
- Qualifications: HNC/HND in Engineering and experience in technical support or coordination.
The predicted salary is between 35000 - 45000 £ per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
Qualifications:
- HNC/HND or equivalent in Engineering
- Previous engineering support, field service or technical coordination experience
- Electrical, electronic or mechanical engineering knowledge
- Defence, marine, aerospace or other regulated industry experience
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This is a full time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
Field Service Support Engineer in Poole employer: Fortress Recruit Ltd
Contact Detail:
Fortress Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Support Engineer in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence engineering sector and let them know you're on the hunt for a Field Service Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Since this role involves liaising with customers and engineers, be ready to discuss your experience with naval and maritime systems. Show us how your problem-solving skills shine in real-world scenarios!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining our growing defence engineering business.
We think you need these skills to ace Field Service Support Engineer in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical engineering background and any relevant experience in field service support. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and customer interaction experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the In-Service Support Engineer role. Mention specific experiences that relate to coordinating support activities and liaising with customers, as these are key aspects of the job.
Showcase Relevant Experience: When filling out your application, make sure to highlight any previous engineering support or technical coordination roles you've had. We love seeing candidates who have hands-on experience in defence, marine, or aerospace industries, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Brush up on your engineering knowledge, especially in electrical, electronic, and mechanical systems. Be ready to discuss specific examples from your past experiences that showcase your problem-solving skills and technical expertise.
✨Understand the Role
Familiarise yourself with the responsibilities of a Field Service Support Engineer. Think about how your previous roles align with coordinating support activities and liaising with customers and engineers. This will help you articulate why you're a great fit for the position.
✨Prepare for Customer Interaction
Since this role involves a lot of customer interaction, practice how you would handle technical enquiries and defect reports. Consider role-playing scenarios with a friend to build your confidence in communicating complex information clearly and effectively.
✨Show Your Team Spirit
Highlight your experience working with cross-functional teams. Be prepared to discuss how you've coordinated with engineers, suppliers, and internal teams in the past to ensure timely support delivery. This will demonstrate your ability to work collaboratively in a dynamic environment.