At a Glance
- Tasks: Be the go-to person for technical support and coordinate field engineer visits.
- Company: Join a leading defence engineering business with a global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a dynamic and supportive environment.
- Why this job: Make a difference in critical systems while developing your engineering skills.
- Qualifications: HNC/HND in Engineering and experience in technical support or coordination.
The predicted salary is between 35000 - 45000 € per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity, acting as the first point of contact for customer technical enquiries across naval and maritime systems used globally.
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct documentation, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
HNC/HND or equivalent in Engineering
Previous engineering support, field service or technical coordination experience
Electrical, electronic or mechanical engineering knowledge
Defence, marine, aerospace or other regulated industry experience
This is a great opportunity to join a growing defence engineering business supporting critical systems used globally. This is a full time, permanent role based in Poole, offering a competitive salary with learning and development opportunity, as well as some flexibility for remote working.
Field Service and Support Engineer in Poole employer: Fortress Recruit Ltd
Join a dynamic and growing defence engineering business in Poole, where your technical expertise will be valued and nurtured. With a strong focus on employee development, we offer competitive salaries, flexible working arrangements, and a collaborative work culture that encourages problem-solving and innovation. As part of our team, you'll have the opportunity to engage with global naval and maritime systems, making a meaningful impact in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service and Support Engineer in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence engineering sector and let them know you're on the hunt for a Field Service and Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Since this role involves problem-solving and customer interaction, be ready to discuss how you've tackled technical issues in the past and how you coordinate support activities effectively.
✨Tip Number 3
Showcase your experience with documentation and reporting. Make sure you can talk about your familiarity with service manuals, MoD paperwork, and how you've maintained support trackers in previous roles. This will demonstrate your attention to detail and organisational skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Field Service and Support Engineer in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical engineering background and any relevant experience in field service or support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and customer interaction experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences make you a great fit for our team. Remember, we love seeing enthusiasm for the defence engineering sector!
Showcase Relevant Skills:Highlight your knowledge in electrical, electronic, or mechanical engineering, especially if you have experience in regulated industries like defence or marine. We’re looking for candidates who can hit the ground running, so make those skills pop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our growing defence engineering business!
How to prepare for a job interview at Fortress Recruit Ltd
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially in electrical, electronic, and mechanical systems. Be ready to discuss specific examples from your past experiences that showcase your problem-solving skills and technical expertise.
✨Understand the Role
Familiarise yourself with the responsibilities of a Field Service and Support Engineer. Think about how your previous roles align with coordinating support activities and liaising with customers. Prepare to explain how you can be the first point of contact for technical issues.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with engineers, suppliers, and internal teams in the past to ensure timely support delivery.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about their approach to training and development or how they handle obsolescence management in their systems.
