At a Glance
- Tasks: Be the go-to person for technical support and problem-solving in defence engineering.
- Company: Join a growing specialist defence engineering business with global impact.
- Benefits: Competitive salary, learning opportunities, and flexible remote work options.
- Other info: Exciting career growth in a dynamic and supportive environment.
- Why this job: Make a difference in critical maritime systems while developing your engineering skills.
- Qualifications: Engineering background with strong problem-solving and communication skills.
The predicted salary is between 35000 - 45000 € per year.
Fortress Recruit is working with a specialist defence engineering business to recruit an In-Service Support Engineer based on their site in Poole. This is an excellent opportunity for someone with a technical engineering background who enjoys problem-solving, customer interaction and coordinating support activity. The role is largely desk-based, acting as the first point of contact for customer technical enquiries, repairs, upgrades and defect reports across naval and maritime systems used globally.
Key responsibilities include:
- Act as the first point of contact for technical issues, defect reports and support enquiries
- Carry out initial fault triage and technical investigations before escalating to engineering teams where required
- Coordinate UK and overseas field engineer visits for repairs, upgrades, surveys and emergency support
- Ensure engineers have correct travel documents, equipment and technical information before deployment
- Liaise with customers, engineers, suppliers and internal teams to ensure support activities are delivered on time
- Support FAT, STW, HAT and SAT activities
- Assist with technical documentation, service manuals, MoD paperwork and reporting
- Maintain support trackers, customer feedback logs and product update records
- Support obsolescence management and release technical notifications to customers
- Work closely with aftermarket and repair teams to ensure quotations, repairs and upgrades meet customer deadlines
To be successful in this role, you will have:
- Previous engineering support, field service or technical coordination experience
- Strong fault-finding and problem-solving skills
- Electrical, electronic or mechanical engineering knowledge
- Ability to interpret technical drawings and documentation
- Strong communication and customer-facing skills
- Defence, marine, aerospace or regulated industry experience desirable
- HNC/HND or equivalent in Engineering
- Eligibility for SC clearance (5 years' UK residency with no visa or sponsorship requirement)
This is a great opportunity to join a growing defence engineering business supporting critical maritime systems used globally. This is a full-time, permanent role based in Poole, offering a competitive salary with learning and development opportunities, as well as some flexibility for remote working when required.
For a confidential conversation or to request the full job description, please click apply and send a full copy of your CV to Becki.
In-Service Support Engineer in Poole employer: Fortress Recruit Limited
Join a leading defence engineering business in Poole, where your technical expertise will be valued and nurtured. With a strong focus on employee development, a collaborative work culture, and the opportunity to engage with global maritime systems, this role offers not just a job, but a meaningful career path. Enjoy competitive benefits and the flexibility of remote working, all while contributing to critical support activities that make a difference in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land In-Service Support Engineer in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who have experience in defence or maritime systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you've tackled similar challenges in the past, as this will show you're the right fit for the In-Service Support Engineer role.
✨Tip Number 3
Don’t forget to showcase your communication skills! Since this role involves liaising with customers and engineers, practice explaining complex technical issues in simple terms. This will demonstrate your ability to connect with different stakeholders.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job updates and resources to help you land that dream job.
We think you need these skills to ace In-Service Support Engineer in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your engineering support experience and problem-solving skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the In-Service Support Engineer role and how your skills align with our needs. Keep it concise but impactful!
Show Off Your Communication Skills:Since this role involves liaising with customers and engineers, make sure your application reflects your strong communication abilities. We love candidates who can convey technical information clearly and effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status!
How to prepare for a job interview at Fortress Recruit Limited
✨Know Your Technical Stuff
Make sure you brush up on your engineering knowledge, especially in electrical, electronic, and mechanical areas. Be ready to discuss specific technical issues you've encountered and how you resolved them, as this will show your problem-solving skills.
✨Practice Customer Interaction Scenarios
Since the role involves a lot of customer interaction, think of examples where you've successfully communicated with clients or stakeholders. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Familiarise Yourself with the Role's Responsibilities
Review the key responsibilities listed in the job description and prepare examples from your past experiences that align with them. This will demonstrate your understanding of the role and how you can contribute effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific projects you'll be involved in. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
