At a Glance
- Tasks: Handle inquiries and schedule appointments for study participants in a dynamic call centre environment.
- Company: Fortrea's Clinical Research Unit, where life-saving medicines begin their journey.
- Benefits: Flexible hours, gain valuable experience in clinical research, and develop your communication skills.
- Other info: Join a supportive team and enjoy opportunities for growth in the healthcare sector.
- Why this job: Make a difference by connecting people to vital clinical studies while building your career.
- Qualifications: GCSE educated with customer service experience; strong communication and attention to detail required.
The predicted salary is between 40500 - 49500 £ per year.
Fortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.
Job Overview: Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for suitable participants. This is a Bank (0-hours) position, where work is offered based on clinic demand.
Summary of Responsibilities:
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Communicate study information to potential participants.
- Telephone screen potential participants against the requirements for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Liaise with screening department as and when needed.
- Cross train across other areas of the department as needed.
- May attend outreach programs to recruit participants.
- Escalate any concerns or problems to senior members of the team as appropriate.
- Performs other related duties as assigned.
Qualifications:
- Educated to GCSE or ‘O’ level standard.
- Knowledgeable in computer programs (e.g. word processing).
- Strong attention to detail and high degree of accuracy.
- Strong written and verbal communication skills.
- Ability to follow precise directions and read from a script.
- High degree of professionalism and customer service.
Experience (Minimum Required):
- 1 – 2 years in customer service or call Centre.
- Knowledge of medical terminology preferred.
Physical Demands/Work Environment:
- Regularly required to sit.
- Must be able to see (distinguish colours) and hear to meet the job requirements.
- Must have excellent command of the English language in both oral and written form at all locations.
- Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 6 hours per day.
- Must be able to work a flexible schedule including evenings and weekends.
Call Centre Recruiter BANK in Leeds employer: Fortrea
Fortrea is an exceptional employer that fosters a dynamic and collaborative work culture in Maidenhead, England. With a strong emphasis on employee growth and development, we offer comprehensive training programs and opportunities for advancement within the pharmaceutical sector. Our commitment to innovation and client success ensures that you will play a pivotal role in shaping the future of healthcare while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Recruiter BANK in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Fortrea and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Fortrea and let us see your personality shine through!
We think you need these skills to ace Call Centre Recruiter BANK in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Fortrea.
Get Familiar with Our Brand:Before applying, take some time to learn about Fortrea and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Fortrea
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Fortrea.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Fortrea will surely appreciate.
